Human Resources Assistant - Hybrid

Cooperative Education; Fairfax (VA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative educational institution is seeking a dedicated Human Resources Assistant to join their dynamic team. This hybrid role offers the opportunity to support various HR functions, including benefits administration and employee engagement initiatives. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to communicate effectively with diverse individuals. In this position, you will play a critical role in enhancing employee experiences and maintaining accurate records. If you are passionate about making a positive impact in HR, this is the perfect opportunity for you to grow and contribute to a vibrant workplace culture.

Qualifications

• Experience in administrative or HR-related roles is required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Support HR teams with benefits administration and employee engagement programs.
• Provide excellent customer service and maintain accurate records.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Flexibility

Empathy

Education

High School Diploma or Equivalent

Bachelor’s Degree in Related Field

Tools

MS Office

Human Resource Information Systems (e.g., Banner)

Learning Management Systems (e.g., Cornerstone)

Canva

Job description

Department: Human Resources

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Human Resources Department supports the University's mission through the development and implementation of policies, programs, and practices that attract, compensate, retain, and reward faculty and staff.

About the Position:

The Human Resources Assistant provides flexible, hands-on support across various HR teams, with primary role responsibility to the Benefits and Faculty & Staff Engagement teams. This role involves assisting with day-to-day operations, maintaining accurate records, supporting HR programs, and responding to employee inquiries.

This is a hybrid position. The candidate will be expected to be working on-site at least (2) days a week.

Responsibilities:

Benefits Administration and Customer Service Support

• Assists with various benefits processes, including health and retirement enrollments, updates, terminations, and troubleshooting;
• Utilizes Commonwealth of Virginia and internal university systems and resources to problem solve and answer questions related to employee benefits;
• Provides excellent in-person and virtual customer service, responds to employee benefits inquiries (calls, emails, instant messages) within 24 – 48 hours, to identify or coordinate resolutions;
• Assists in downloading and auditing reports, ensuring employee changes and election contributions match the audit reports;
• Maintains accurate benefits records and documentation.

Faculty and Staff Engagement Support

• Assists in the planning and execution of employee engagement programs, initiatives, and events;
• Utilizes internal university systems and resources to problem solve and answer questions related to reward and recognition programs, flexible work, performance evaluations, or other employee engagement programs;
• Provides administrative support, including accurate record keeping, for employee recognition programs and performance evaluation processes;
• Provides excellent in-person and virtual customer service, responds to employee inquiries (calls, emails, instant messages) within 24 hours, to identify and/or coordinate resolutions;
• Maintains accurate employee engagement and performance evaluation process records and documentation.

General/Floating HR Support

• Assists in maintaining and updating employee records, ensuring compliance with policies and processes;
• Supports special projects and cross-functional HR initiatives;
• Provides temporary or as-needed assistance to various HR teams, including Talent Acquisition, Learning & Organizational Development, Employee Relations, and HR Customer Service.

Required Qualifications:

• High school diploma or equivalent;
• Some administrative or HR-related experience;
• Experience collaborating and communicating effectively with individuals of diverse and differing needs;
• Experience using the internet, web-based portals, MS Office, and standard office computer systems;
• Excellent customer service skills;
• Excellent accuracy and attention to detail;
• Excellent verbal and written communication skills;
• Ability to prioritize daily activities and willingness to be flexible;
• Ability to work both independently and with a team to meet deadlines;
• Ability to engage and communicate with empathy.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Human Resources and Benefits-related experience;
• Experience with Human Resource Information Systems such as Banner, Learning Management Systems such as Cornerstone, and marketing material platforms such as Canva;
• Experience working in a higher education, government, or healthcare environment;
• Knowledge of basic Human Resources practices;
• Spanish language fluency;
• Ability to create graphics and flyers for marketing and social media.

Instructions to Applicants:

For full consideration, applicants must apply for Human Resources Assistant - Hybrid at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: February 3, 2025

For Full Consideration, Apply by: February 17, 2025

Open Until Filled: Yes