Human Resources Assistant - Alcatraz Cruises

City Experiences; San Francisco (CA); On-site; Full time

Job summary

An established industry player is seeking a Human Resources Assistant to support their dynamic team in San Francisco. This role involves managing employee records, assisting with recruitment, and ensuring compliance with HR policies. The ideal candidate will be adaptable and possess strong organizational and communication skills. Join a passionate team dedicated to providing exceptional experiences and be part of a culture that values respect and collaboration. If you thrive in a fast-paced environment and are eager to contribute to a vibrant workplace, this opportunity is perfect for you.

Benefits

Company-paid benefits

Flexible working hours

Employee discounts

Career development opportunities

Qualifications

• 1 year of administrative experience, HR experience preferred.
• Proficiency in Microsoft Office, Word, and Excel is essential.

Responsibilities

• Assist HR Manager with employee records and onboarding new hires.
• Maintain employee records and ensure compliance with policies.

Skills

Administrative Skills

Organizational Skills

Communication Skills

Analytical Skills

Customer Service

Education

High School Diploma or Equivalent

Some College

Tools

Microsoft Office

Excel

Word

UKG

Job description

Job Category: Human Resources

Requisition Number: HUMAN012474

Posted: March 31, 2025

• Full-Time
• On-site

Locations

San Francisco, CA, USA

Description

Salary: $24/hour, company-paid benefits

Hornblower is seeking a Human Resources Assistant for our Alcatraz Cruises operation in San Francisco, CA.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Human Resources Assistant administers and communicates policies and procedures relating to all phases of human resources activity, including recruitment, new hire orientations, benefits, employee records, and performs administrative duties as assigned.

• Assist HR Manager with employee records and Personnel Forms.
• Respond to basic employee inquiries regarding benefits, time & leave, and company policies and procedures.
• Onboard new hires and conduct orientations.
• Assist with new hire and recurring training as needed.
• Track employee licenses, mandated training, and update UKG regularly.
• Assist with scheduling orientations as needed.
• Ensure compliance with vacation, sick leave, and leave of absence policies and maintain appropriate records for employee time off in coordination with the payroll department.
• Maintain employee records, including employee personnel files, disability, workers compensation, I-9, insurance enrollment, and all other employee records to ensure accuracy as per our company policy and legal requirements.
• Compile data from personnel records and prepare reports, including employment verification letters and notices.
• Log information in training/license matrix in coordination with the HSSQE Department.
• Ensure and verify all new hires are entered in the payroll system accurately.
• Conduct periodic inventory of all uniform items, order items as needed, track distribution, organize, and store in the uniform closet.
• Assist in administering drug testing program, ensuring compliance with appropriate regulations and laws.
• Report employee accidents to Workers Comp or Jones Act insurance carriers.
• Assist with benefit administration and answering all crew inquiries regarding benefits.
• Process crew terminations.
• Ensure shared space, conference rooms, and areas in the office are kept tidy.
• Maintain cleanliness and organization of training stations.
• Additional job duties as assigned.

Requirements & Qualifications:

• 1 year of administrative experience.
• HR experience preferred.
• HS Diploma or Equivalent; Some college preferred.
• Proficiency with using Microsoft Office, Word, and Excel.
• Able to work independently as well as part of a team with flexibility and willingness to learn.
• Self-starter that can take initiative on a variety of tasks and projects.
• Strong organizational skills with demonstrated attention to detail and focus.
• Strong analytical, verbal, written, and interpersonal communication.
• Ability to protect the confidentiality and privacy of others in addition to company documents and records when privy to sensitive information.
• Ability to demonstrate good judgment and discretion.
• Ability to effectively prioritize, organize, and perform multiple tasks with varying deadlines.
• Customer-centric approach to building crew relationships.
• Availability M-F onsite.
• At least 18 years of age.

About Us:

Hornblower’s passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.