Human Resources and Labor Relations Administrator

NAAAHR; Salt Lake City (UT); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Tuition reimbursement

Transit passes

Job summary

Utah Transit Authority (UTA) seeks a Human Resources and Labor Relations Administrator to apply HR and labor relations expertise in a dynamic public transit setting. The role supports the HR Business Partner and Labor Relations teams, manages sensitive issues, and helps ensure fair, consistent workplace practices.

The position requires 3 years of HR/labor relations experience and a Bachelor's degree in a related field, with strong skills in HRIS, Microsoft Office, and effective communication

Qualifications

• Three years progressively responsible experience in human resources, public administration and/or labor relations.
• General knowledge of labor agreements and labor laws, federal and state employment laws and regulations and CBA.

Responsibilities

• Provide administrative, operational, and technical support to HR Business Partner and Labor Relations functions; serve as a resource for employees, managers, supervisors, and union representatives by providing customer service, responding to inquiries, coordinating labor relations activities, maintaining records, supporting investigations, and assisting with CBAs, HR programs, and HR processes.
• Assist with grievance administration, labor relations tracking and reporting, employee relations matters, onboarding coordination, leave and accommodation processes, employee records management, and HRIS task management; research and compile information, prepare summaries and reports, coordinate meetings and communications, maintain confidential records, and support implementation of HR and labor relations initiatives.
• Work in a fast-paced environment requiring customer service, attention to detail, sound judgment, organizational skills, and ability to manage multiple priorities while maintaining confidentiality and professionalism.

Skills

HR experience

Labor relations

CBA knowledge

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Utah Transit Authority

At the Utah Transit Authority (UTA), we do more than provide public transportation - we connect people, communities, and opportunities across Utah. Every day, thousands of employees work together to keep Utah moving, and our Human Resources and Labor Relations team plays a critical role in supporting the people behind that mission. With thousands of employees, multiple work groups, and complex labor agreements, UTA can provide a unique opportunity to support the employees that provide such a critical service to our community.

Human Resources and Labor Relations Administrator

As a Human Resources and Labor Relations Administrator, you will have the opportunity to apply your HR and labor relations expertise in a dynamic public transit organization. This role is ideal for an experienced HR professional who can listen, solve problems, navigate complexity, and build trust while handling sensitive and challenging situations. You will play an important role in helping UTA maintain effective, fair, and consistent workplace practices.

Key Responsibilities

• Provide administrative, operational, and technical support to HR Business Partner and Labor Relations functions. Serve as a resource for employees, managers, supervisors, and union representatives by providing customer service, responding to inquiries, coordinating labor relations activities, maintaining records, supporting investigations, and assisting with the administration of the collective bargaining agreements (CBAs), human resources programs, and human resource processes.
• Under the direction of the Manager of Human Resources, assist with grievance administration, labor relations tracking and reporting, employee relations matters, onboarding coordination, leave and accommodation processes, employee records management, and HRIS task management. Research and compile information, prepare written summaries and reports, coordinate meetings and communications, maintain confidential records, and support implementation of human resources and labor relations initiatives.
• Work in a fast-paced environment requiring strong customer service skills, attention to detail, sound judgment, organizational skills, and the ability to manage multiple priorities while maintaining confidentiality and professionalism.

Location: Frontlines Headquarters in Downtown Salt Lake City, Utah (in-office).

Minimum Qualifications

• Three years progressively responsible experience in human resources, public administration and/or labor relations. Must have a general knowledge of labor agreements and labor laws, federal and state employment laws and regulations and CBA.
• Bachelor's degree in Labor Relations, Public Administration, Business Administration, Human Resources Management/Administration or related field required.

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

Knowledge, Skills & Abilities

• Must have the ability to communicate throughout the organization an understanding of CBA provisions.
• Critical thinking is a must for this position. Candidate will be required to analyze situations gather facts and look for root cause analysis prior to identifying solutions and providing written summaries following the CBA & policies.
• Must be comfortable working in the "Grey"; managing conflict and delivering difficult messages.
• Must have the ability to manage time and workload efficiently, which includes planning, prioritizing, organizing, and following-through on tasks, assignments, projects, and reports.
• Must have knowledge of and experience with PC-based software operating in a Windows environment (with minimum proficiency in Microsoft Excel, Word, and PowerPoint at the intermediate level).
• Strong interpersonal skills Ability to understand and respond effectively to the emotions of others.
• Empathy and active listening Demonstrated capacity to understand and value different perspectives.
• Resilience under pressure Maintain composure and demonstrate self-awareness in high-stakes or challenging situations.
• Emotional self-regulation Ability to manage one's emotions and adapt behavior to achieve organizational and personal goals.
• High emotional intelligence (EQ) Proven ability to navigate complex interpersonal dynamics and build meaningful connections.
• Conflict resolution skills Experience managing sensitive situations with tact, diplomacy, and fairness.
• Collaborative mindset Strong team orientation with a focus on mutual respect and shared success.

ABILITIES: (UTA Competencies)

• Embraces Outward Mindset Exhibiting strong E.I. skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive.
• Develops Self & Others Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
• Ensures Fairness Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
• Puts Safety First Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Supporting safety activities. Promptly reporting hazards, unsafe work practices, near misses, and accidents.
• Instills Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values Differences Recognizing the value that different perspectives and cultures bring to an organization.
• Builds Effective Teams Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Drives Engagement Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Ensures Accountability Holding self and others accountable to meet commitments.
• This job requires regular and predictable attendance.

Pay Rate: $27.84 or more, depending on experience

Total Rewards Benefits Package

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program includes counseling, legal services, financial planning, etc.
• UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile.
• Pet insurance plan options (tailored plan coverage based on pet's health and needs).

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.