Human Resource Outsourcing - Relationship Manager

adpinternalcareers; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ADP is seeking a Relationship Manager to serve Comprehensive Human Resources clients in the New York City/New Jersey area. You will act as the main liaison between the client and ADP, driving client satisfaction and retention while guiding best practices in HR and payroll services.

You will travel 25–30% as needed and operate in a hybrid environment, coordinating with implementation, service, and sales teams to ensure a seamless client experience and value realization for our clients.

Qualifications

• Minimum of 5 years experience in professional services, implementation, client services, sales, HR, or payroll/finance.
• Role requires travel 25–30% based on client needs.
• Must be located in New York City/New Jersey area to manage local territory.
• Hybrid work model with remote/field activities as needed.

Responsibilities

• Proactively ensure client satisfaction via regular calls and visits to drive retention.
• Leverage ADP product knowledge to provide recommendations and best practices.
• Coordinate with ADP teams and Sales to deliver seamless client services.

Skills

Relationship management

Client services

HR/payroll knowledge

Travel readiness

Communication skills

Education

High School diploma

Job description

ADP is hiring a Relationship Manager in the New York City/New Jersey Area.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and act as a liaison between the client and ADP, serving as an empowered internal client advocate.

Daily, you will be responsible for maintaining client satisfaction, retention, and overseeing the entire client experience by offering best practices, consultative support, guidance, and advice on Human Resources. You'll develop and enhance strategic business partnerships building trust with our client's key decision-makers to understand their financial position, business and strategic objectives, and requirements so our clients can focus on what matters most to them -- growing their business. You will partner with implementation, service, and other support teams to deliver a seamless client experience.

You can expect job satisfaction through being that one person who saves the day for our clients and champions regulatory changes, process improvement, and more. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Build Relationships

You will proactively ensure client satisfaction through regular conference calls and periodic client visits. You will strive to exceed client expectations in every interaction to drive client retention. Also, internally you will build relationships and coordinate with other ADP teams and third parties, enabling seamless delivery of ADP Services and work with sales teams to educate our sales managers about the product and partner with them on qualified prospect calls. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.

Educate and Provide Recommendations

You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations on best practices and solutions training. You will conduct an annual recap of all activities completed on clients' behalf and discuss goals and objectives for the upcoming year. You will also identify new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage and coordinate as necessary with Sales.

Organize to Thrive.

You thrive in a structured environment that requires setting priorities, organizing your day, multi-tasking, changing direction, and providing prompt follow-up.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Candidate must be located inNew York City/New Jersey area as they will be required to manage an external client territory/book of business within the area.
• This position follows a hybrid work model(Remote/Field),requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
• Minimum of 5 years experience in professional services, implementation, client services, sales, human resources, or payroll/finance environment with proven proficiency in managing client relationships.
• Ability to travel 25-30% based on client needs.
• High School diploma

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• An understanding of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing is helpful.

BONUS POINTS FOR THESE: Preferred Qualifications

• An understanding of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing is helpful.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.