Human Resource Coordinator

Stord; Town of Hebron (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking an HR Coordinator to join our warehouse operations and help create a positive employee experience within a fast-growing startup. You will partner with the local operations team to uphold Stord's culture while supporting day-to-day HR activities.

You will handle attendance reporting, investigations, benefits questions, and SOP development, while advocating for employees and empowering managers to self-advocate.

Qualifications

• Bilingual in English and Spanish.
• Ability to influence change and foster an inclusive environment.
• Strong employee engagement and problem-solving with diverse populations.
• Experience in a rapidly changing environment with continuous innovation.
• Knowledge of HR fundamentals.
• Ability to partner with management to develop forward-looking strategies focused on the employee experience.
• Excellent communication and collaboration across levels.

Responsibilities

• Serve as the primary HR contact for all HR matters in the warehouse.
• Collaborate with management on corrective actions, investigations, escalations, time and attendance, and benefits questions.
• Provide daily/weekly attendance reports to operations leadership, tracking metrics.
• Develop and maintain SOPs for people programs and processes to ensure compliance.
• Advocate for employees while empowering managers to self-advocate.
• Analyze people data to identify trends and provide proactive solutions.
• Enforce people policies with input from the operations team.
• Create and maintain a positive culture balancing efficiency with people programs.
• Organize ideas for employee engagement and operational excellence with the 1P People team.

Skills

Bilingual EN/ES

Change influence

Employee engagement

Continuous innovation

HR fundamentals

Strategic partnership

Communication skills

Tools

Workday

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role:

The HR Coordinator serves as the essential HR point of contact, fostering collaboration with the local operations team to create a positive and engaging employee experience. This role involves advocating for employees, partnering with warehouse leadership, and ensuring the implementation of a consistent Stord culture. The HR Coordinator manages day-to-day HR functions and strives to continuously improve the employee experience, adapting to the dynamic environment of a startup.

What You'll Do:

• Serve as the primary HR contact for all HR-related matters in the warehouse, providing consistent and dependable support.

• Collaborate with management on corrective actions, investigations, escalations, time and attendance requests, and benefits questions.

• Provide daily/weekly attendance reports to operations leadership, tracking UPT, PTO, callouts, and general attendance compliance.

• Develop and maintain SOPs for people programs and processes to ensure legal compliance and industry consistency.

• Advocate for employees while empowering them and their managers to self-advocate.

• Analyze people data to identify trends and provide proactive engagement opportunities and solutions.

• Enforce people policies with input from the operations team to ensure best practices.

• Create and maintain a positive culture that balances operational efficiency with supportive people programs.

• Organize and implement ideas for employee engagement and operational excellence, in collaboration with the 1P People team.

What You'll Need:

• Bilingual in English and Spanish.

• Proven ability to influence change and foster an inclusive environment for all employees.

• Strong skills in employee engagement and problem-solving with diverse populations.

• Experience working in a rapidly changing environment driven by continuous innovation.

• Knowledge and application of HR fundamentals.

• Ability to partner with management to develop forward-looking strategies and goals focused on the employee experience.

• Excellent communication skills and the ability to collaborate effectively with all levels of the organization.

Bonus Points:

• Experience in a startup environment or similarly dynamic workplace.

• Familiarity with HR software and tools, such as Workday.

• Experience conducting employee engagement surveys and implementing action plans.

• Knowledge of safety and compliance procedures, including conducting onsite drug screenings.

• Background in developing and managing employee engagement activities and programs.