People Operations Generalist

Stord; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Stord is seeking a People Operations Generalist to serve as the on-site HR advocate at a local fulfillment center. You will support daily HR operations, assist with onboarding, training, and employee relations, and help drive a positive, high-performing workplace aligned with Stord culture.

You will work with the 1P People Team to implement programs, monitor engagement, and ensure policy compliance while partnering with warehouse leaders to improve employee experience and operational

Qualifications

• 3+ years of HR experience or blend with operations
• Experience supporting hourly employee client groups
• Experience in retail, call center, distribution center, or manufacturing environments
• Proficiency with HRIS systems

Responsibilities

• Serve as the HR contact and employee advocate for the assigned FC location
• Collaborate with the 1P People Team to execute plans at the local level
• Develop programs for warehouse employee experience to stand out from competitors
• Gauge employee engagement and facilitate improvement discussions with managers
• Promote an inclusive, engaging, and compliant workplace
• Partner with leadership to sustain a culture reflecting company values
• Analyze people data to provide proactive engagement opportunities
• Build strong relationships with warehouse leaders to foster a positive environment
• Coach managers on policy interpretation, leave accommodations, and HR topics
• Advise on best practices for tools and processes to maximize performance

Skills

HR experience

Hourly staff support

Retail experience

Call center experience

Distribution center experience

Manufacturing exposure

Education

Bachelor's degree

Tools

HRIS systems

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

People Operations Generalist

About The People Operations Generalist Position

The People Operations Generalist is the local on-the-ground point of contact for all HR responsibilities at their assigned local fulfillment center. The Generalist creates a positive, engaging employee experience by serving as a people advocate on the ground for the People team. The Generalist works closely with the 1P People Team to ensure each facility is promoting the same Stord culture and employee experience and adjusting to the challenges and opportunities of a startup environment. The Generalist handles day-to-day HR functions for the warehouse and also proactively works to continuously improve the people experience, in partnership with the BPPE team, to meet the fluid needs of the business.

What You’ll Do

• Serve as a the main HR contact and employee advocate for their assigned FC location, offering assistance on a daily basis on-site with all HR questions, issues, concerns (including background checks, new hire orientation, overseeing training, servicing requests, people advocate, morale boosting activities and programs)
• Working with the 1P People Team, locally organize ideas on issues, develop thorough execution plans, and drive the process to successful implementation in a manner consistent with other locations
• Partnering with the 1P People Team to drive best-in-class programs for warehouse employee experience, setting Stord apart from others
• Gauge employee engagement and facilitate discussions around opportunities for improvement, working with warehouse managers and with Employee Experience team for ongoing changes to existing programs and new implementations as often as necessary
• Champion, execute, and monitor contributions that develop and sustain a workplace that mirrors our values and culture
• Collaborate with the 1P People Team to develop plans to promote an inclusive environment that is engaging, enabling and energizing, and one where our associates can thrive
• Continuously analyze people data and understand trends to provide proactive engagement opportunities and solutions that support our business objectives, adherence to policy and cultural values
• Develop strong working relationship with key leaders at warehouses to facilitate a positive work environment and drive continuous improvement
• Coach and advise managers on sensitive work-related issues in the areas of conflict resolution, interpretation of company policy, culture and values, leave accommodations, and other employment-related topics
• Advise managers on best practices and recommended approaches for leveraging our tools and people processes to maximize employee performance, achieve organizational effectiveness, improve employee engagement and ensure legal compliance

What You’ll Need

• 3+ years human resource experience or blend of operations and HR
• Experience supporting hourly employee client groups
• Experience in retail, call center, distribution center, or manufacturing environments
• Proficiency with HRIS Systems

Bonus Points

• A completed Bachelor's Degree from an accredited university
• Understanding of daily HR tasks associated with warehouse associates (including but not limited to background checks, onsite training, HR questions, performance/attendance issues, and general wellbeing of associates on a daily basis)