Human Resource Business Partner - Bossier City

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking an experienced Human Resources Business Partner (HRBP) in Bossier City. The role focuses on streamlining HR processes, improving efficiencies between HR and operations, and developing the HR team for career advancement.

The HRBP will act as a one-stop shop for HR matters, coach managers on disciplinary actions, investigate employee relations issues, and support retention and talent development initiatives within a high-energy hospitality environment.

Qualifications

• 5–7 years of HR generalist experience, including staffing and recruitment.
• Experience in benefits administration and employee relations.
• Experience in training and development.
• Bachelor's degree preferred in HR; professional certifications preferred.

Responsibilities

• Serve as HR single-point contact for host department.
• Coach management on coaching, counseling and disciplinary actions.
• Investigate employee relations issues.
• Review performance reviews and provide constructive feedback.
• Represent company in unemployment claims hearings.
• Coordinate and manage employee files and HR communications.

Skills

Staffing

Benefits admin

Employee relations

Training & development

Generalist HR

Education

Bachelor’s degree preferred

PHR or SPHR preferred

MS or MBA preferred

Job description

• Managing conflict between managers

External Job Title

Human Resource Business Partner - Bossier City

Overview

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

This Human Resources Business Partner (HRBP) position is designed to positively impact Live! Casino & Hotel by streamlining HR processes, creating efficiencies between HR and operational departments, and enhancing employee relations. In addition, this arrangement will help identify, develop and groom Human Resource team members for career advancement.

Responsibilities

Where You'll Make an Impact:

• The HRBP will be expected to be a one-stop shop for most HR matters in the host department. The responsibilities will include
• Meet with managers to discuss issues on coaching and counseling of team members.
• Meet with team members to discuss issues with managers.
• Manage, oversee, and ensure appropriate and progressive discipline is applied fairly among all team members.
• Investigate employee relations issues to coach management in appropriate disciplinary actions.
• Review and investigate grievances in Labor Relations process to allow management to respond appropriately.
• Review and critique Performance Reviews for content, assist with ratings and help managers craft constructive feedback to team members.
• Review exit interviews and summarize to assist management in Retention & Recognition strategies.
• Articulate/implement organizational and departmental changes to ensure buy in by team members.
• Represent management with Unemployment Insurance Claims information for requests and at hearings.
• Interview finalists for management roles for appropriate backgrounds to ensure capabilities are there.
• Review files to respond to Employment verification requests.
• Investigate, respond to, and/or route payroll questions and disputes.
• Meet with management to write job descriptions and communicate staffing requirements to recruiters.
• Coordinate, enter and manage employee file information (electronic and hard copy).
• Handle information requests and communications (emails & phone calls).
• Attend appropriate pre-shift and departmental meetings to represent company on philosophy and practices.
• Facilitate mediation meetings between managers and team members.
• Understand the operations: become subject matter expert (scheduling, SOP's, training, challenges, etc.)

Strategic Partner

• Adjusting HR strategies to respond to changing need
• Identifying new business strategies
• iii. Identifying talent issues before they affect the business
• Developing the next generation of leaders
• Prioritizing across HR needs
• Identifying critical HR metrics

Operations

• Assessing employee attitudes
• Communicating organizational culture to team members
• Communicating policies and procedures to team members
• Ensuring HR programs are aligned with culture
• Keeping the managers and team members updated on HR initiatives
• Tracking trends in employee behavior

Team Member Mediator

• Managing conflict between team members
• Managing conflict between managers
• Responding to organizational changes
• Managing competing and complex personalities in the organization
• Resolving political problems in the execution of department objectives

Emergency Responder

• Quickly responding to complaints
• Preparing for different situations
• Quickly responding to line manager questions
• Responding to team member needs
• Responding to manager needs

Skills To Help You Succeed

• Ability to perform assigned duties under pressures.
• A variety of task and deadlines requires irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Accuracy in completing assigned duties in a timely manner.
• Ability to work in an office environment.
• Ability to work in a high energy casino environment exposed to bright lights and noise.
• Ability to work in a smoking environment.

Qualifications

Must-Haves:

• Five (5) to Seven (7) years of experience in human resources including generalist experience inclusive of staffing/recruitment, benefits administration, employee relations and training and development, or related field.
• Bachelor’s degree preferred in Human Resource Management or related field; PHR or SPHR preferred. MS or MBA preferred.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards.

Physical Requirements

• Sitting 70%
• Walking 25%
• Standing 5%
• Keyboarding 50%
• Use of going up and down 31 stairs multiple times per day and elevators
• 24/7 operation requiring extended hours and the ability and willingness meet the team members schedules when handling matters scheduling, team member relations and staffing.