Human Resource Business Partner - Bossier City

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Live! Casino & Hotel Louisiana seeks an HR Business Partner to streamline HR processes and build efficiencies between HR and operations. You will enhance employee relations and help identify, develop and groom HR team members for career advancement.

You will partner with management on staffing, coaching, discipline and HR policy execution while aligning programs with the casino's culture and business goals. This is a senior, strategic HR role.

Qualifications

• 5–7 years of HR generalist experience including staffing, benefits, employee relations and training.
• Bachelor’s degree in HR or related field; professional HR certification preferred.
• Experience in a fast-paced, hospitality or casino environment is a plus.

Responsibilities

• Be a one-stop shop for HR matters in the host department and advise managers.
• Coach managers on discipline, coaching and employee relations with fairness.
• Participate in recruitment, staffing plans and job descriptions with recruiters.
• Interpret policies, handle payroll questions, and maintain HR records.
• Support performance reviews and retention strategies across departments.
• Partner with leadership to identify talent and succession development.

Skills

Staffing/recruitment

Benefits administration

Employee relations

Training and development

Education

Bachelor’s degree in HR or related field

PHR or SPHR

MS or MBA

Job description

Why We Need Your Talents

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

Why We Need Your Talents

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

This Human Resources Business Partner (HRBP) position is designed to positively impact Live! Casino & Hotel by streamlining HR processes, creating efficiencies between HR and operational departments, and enhancing employee relations. In addition, this arrangement will help identify, develop and groom Human Resource team members for career advancement.

Where You'll Make an Impact

• The HRBP will be expected to be a one-stop shop for most HR matters in the host department. The responsibilities will include
• Meet with managers to discuss issues on coaching and counseling of team members.
• Meet with team members to discuss issues with managers.
• Manage, oversee, and ensure appropriate and progressive discipline is applied fairly among all team members.
• Investigate employee relations issues to coach management in appropriate disciplinary actions.
• Review and investigate grievances in Labor Relations process to allow management to respond appropriately.
• Review and critique Performance Reviews for content, assist with ratings and help managers craft constructive feedback to team members.
• Review exit interviews and summarize to assist management in Retention & Recognition strategies.
• Articulate/implement organizational and departmental changes to ensure buy in by team members.
• Represent management with Unemployment Insurance Claims information for requests and at hearings.
• Interview finalists for management roles for appropriate backgrounds to ensure capabilities are there.
• Review files to respond to Employment verification requests.
• Investigate, respond to, and/or route payroll questions and disputes.
• Meet with management to write job descriptions and communicate staffing requirements to recruiters.
• Coordinate, enter and manage employee file information (electronic and hard copy).
• Handle information requests and communications (emails & phone calls).
• Attend appropriate pre-shift and departmental meetings to represent company on philosophy and practices.
• Facilitate mediation meetings between managers and team members.
• Understand the operations become subject matter expert (scheduling, SOP’s, training, challenges, etc.)

Strategic Partner

• Adjusting HR strategies to respond to changing need
• Identifying new business strategies
• iii. Identifying talent issues before they affect the business
• Developing the next generation of leaders
• Prioritizing across HR needs
• Identifying critical HR metrics

Operations

• Assessing employee attitudes
• Communicating organizational culture to team members
• Communicating policies and procedures to team members
• Ensuring HR programs are aligned with culture
• Keeping the managers and team members updated on HR initiatives
• Tracking trends in employee behavior

Team Member Mediator

• Managing conflict between team members
• Managing conflict between managers
• Responding to organizational changes
• Managing competing and complex personalities in the organization
• Resolving political problems in the execution of department objectives

Emergency Responder

• Quickly responding to complaints
• Preparing for different situations
• Quickly responding to line manager questions
• Responding to team member needs
• Responding to manager needs

Skills to Help You Succeed

• Ability to perform assigned duties under pressures.
• A variety of task and deadlines requires irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Accuracy in completing assigned duties in a timely manner.
• Ability to work in an office environment.
• Ability to work in a high energy casino environment exposed to bright lights and noise.
• Ability to work in a smoking environment.

Must-Haves

• Five (5) to Seven (7) years of experience in human resources including generalist experience inclusive of staffing/recruitment, benefits administration, employee relations and training and development, or related field.
• Bachelor’s degree preferred in Human Resource Management or related field; PHR or SPHR preferred. MS or MBA preferred.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements

• Sitting 70%
• Walking 25%
• Standing 5%
• Keyboarding 50%
• Use of going up and down 31 stairs multiple times per day and elevators
• 24/7 operation requiring extended hours and the ability and willingness meet the team members schedules when handling matters scheduling, team member relations and staffing.