HUD Certified Housing Counselor - Remote

Money Management International; United States; Remote; USD 25,000 - 32,000; Full time

Job summary

Money Management International (MMI) is seeking HUD-certified Housing Counselors to work full-time from home in our virtual call center. Sessions are conducted via phone, focusing on mortgage and housing counseling, including pre-purchase counseling. Bilingual Spanish speakers receive a +$0.75/hour premium. Shift hours are Mon-Fri, 7am–8pm Central. Start date is January, 2027.

MMI emphasizes empathy, independent telework, and strong use of online tools in a supportive, nonprofit environment.

Qualifications

• Must demonstrate empathy when assisting individuals in distress.
• Ability to motivate clients toward forward-looking actions.
• Ability to work independently in a telework environment.
• Technical skills to maintain a functional home office and use online tools efficiently.

Responsibilities

• Counsel individuals and families about mortgage and housing concerns.
• Conduct counseling sessions via phone in a virtual call center.
• Participate in Borrower Success program, including pre-purchase counseling.

Skills

Empathy

Motivational techniques

Independent telework

Home-office tech setup

Education

HUD certification

Tools

Online tools

Job description

MMI currently has an opening for HUD Certified Housing Counselors. This position is full-time work from home in our virtual call center environment.

At Money Management International, it's more than just a job; it's an opportunity to make a difference. Feel good at the end of your work day!

Who is MMI?

Money Management International (MMI) is a non‑profit agency that helps create, restore, and maintain a life of financial wellness through empowered choices. MMI is changing the way financial challenges are solved. You can be a part of facilitating that change.

What will you do as a Housing Counselor?

At MMI, our Housing Counselors work with individuals and families concerning their mortgage or other housing concerns. MMI conducts several types of Housing sessions with our new hires predominantly working in our Borrower Success program, which includes pre‑purchase Counseling. Counseling sessions take place via the phone in our virtual call center.

We are currently only considering candidates who are currently HUD certified.

Shift Requirements: Housing sessions are conducted Monday - Friday from 7am to 8pm Central Time.

Start date is early January. Enjoy your holidays and your job will be waiting for you in 2027!

Salary range is $18.50 - $23/hour based on experience, with an additional $.75/hour for those bilingual in Spanish.

The ideal candidate should possess the following:

• Able to use empathy working with people experiencing emotional distress
• Able to utilize motivational techniques to help clients move forward in the direction that is best for their circumstances
• Ability to work independently in a telework environment
• Technical skills needed to maintain your home office and utilize on‑line tools to work efficiently in your role.

MMI is a qualified employer for the Federal Public Service Student Loan Forgiveness program. Ask us for details!

MMI is an Equal Opportunity Employer, and all candidates will receive consideration without regard to their disability or protected veteran status. Females/Minorities/Disabled/Vets.

U.S. residents only. MMI is a member of the National Foundation for Credit Counseling, the Better Business Bureau, and a member of the Council on Accreditation.