Certified HUD Housing Counselor

MANNA, Inc.; Washington (District of Columbia); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Flexible Spending Account (FSA)

Paid Time Off

Job summary

Manna, Inc. is seeking a HUD-certified or soon-to-be HUD-certified Housing Counselor to join its DC housing counseling team. The role focuses on client education, coaching, and case management, with a hybrid work arrangement and rolling applications.

The ideal candidate will manage a client pipeline, document data meticulously, and experience in real estate or housing policy is helpful. Salary ranges from $50,000 to $65,000 annually plus benefits.

Qualifications

• NeighborWorks Housing Counselor Certification OR obtained within 60 days of hire.
• Bachelor's degree (4-year degree) preferred or equivalent.
• Computer savvy (excellent technology proficiency).

Responsibilities

• Client Case Management: Logging client information into computer database.
• Client coaching, one-on-one counseling and follow-ups as motivators/reminders.
• Creating (and updating) Action Plans for clients.
• Attend Workshop, Tier Classes, 4-8 Hour Trainings.
• Provide reporting to supervisors, management and funders as requested.
• Provide feedback to Director on existing programs.
• Maintain Program Management & Promotion of housing programs and developments.
• Assist in website management (updating events & homebuyer education programming changes).

Skills

Client follow-up

Data entry

Analytical thinking

Communication

Education

Bachelor's degree (preferred)

NeighborWorks Housing Counselor Certification

Tools

Salesforce

Microsoft Word

Excel

Outlook/Calendar

Job description

Manna Inc. is a nonprofit developer of affordable rental and ownership housing, a condominium and homeowner association manager, and a HUD approved housing counseling agency. For the past 40 years, Manna has invested over $350 million in District of Columbia neighborhoods and have helped over 2,000 low- and moderate-income households become homeowners.

Manna seeks a certified counselor to join its housing counseling team. The successful applicant will be a HUD certified Housing Counselor or have the ability to obtain certification through HUD within 90 days of employment. The Housing Counselor provides education and coaching services in a group and one on one setting to discuss topics related to services described above, while managing a continuous client pipeline. Documentation and case management procedures are required as well as best practices in the field of housing counseling.

Due to the nature of the work, being good with following up with clients, being meticulous about entering data, tracking data, and analyzing client data is a crucial component. Those with a background or working knowledge of real estate, the D.C market or housing policies/programs should do well in this position.

Responsibilities:

• Client Case Management, Logging client information into computer database
• Client coaching, one on one counseling and follow ups as motivators/reminders
• Creating (and updating) Action Plans of clients
• Attend Workshop, Tier Classes, 4-8 Hour Trainings
• Provide reporting to supervisors, management and funders as requested
• Provide feedback to Director on existing programs
• Maintain Program Management & Promotion of housing programs and developments
• Assist in website management (updating events & homebuyer education programming changes)

Qualifications/Requirements:

• NeighborWorks Housing Counselor Certification OR obtained within 60 days of hire
• Bachelor's degree (4-year degree) preferred or equivalent
• Computer savvy (excellent technology proficiently)

Preferred:

• 3+ years’ experience as a Housing Counselor
• Experienced with Salesforce software
• Familiar with home purchase process and mortgage process
• Proficient in Microsoft Word, Excel, Outlook, and Calendar

Work environment/Location: Currently, “Hybrid” Partially in-person & Partially remote/teleworking.

Application Deadline: Rolling. Applications will be considered as received.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year commensurate with experience, and benefits

Life Insurance

Disability Insurance

Flexible Spending Account (FSA)

Paid Time Off

Schedule:

Hours: 9:00 am to 5:00 pm (Monday - Friday)

Some Saturdays for teaching webinars and occasional evening hours

Manna, Inc. is an equal opportunity employer.