HUC

Phoenix Children's Hospital, Inc.; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Children's Hospital, Inc. in Gilbert seeks a full-time patient services clerk for the Emergency Department to support patient flow. You will assemble patient charts, enter admission data, greet families and care team members, answer calls, and route information to the right offices.

This role requires a high school diploma, hospital data-entry experience, and current BLS certification. Works in a busy pediatric ED with mentorship and training opportunities.

Qualifications

• Hospital experience preferred.
• Six months experience with computer data entry or word processing preferred.

Responsibilities

• Assemble patient charts for new admissions and enter admission orders and demographics.
• Greet patients, families, visitors, and staff; answer phones and call lights; route information to HIM as needed.
• Maintain and update orders and charts; transfer charts as required; update chart locator database.

Skills

Hospital experience

Data entry

Education

High school diploma or equivalent

Job description

Department: PCH-EV JV | Emergency Department

Location: Gilbert

Shift: (Days Vary), Days, 7am-7:30pm

Category: Patient Care Svcs(Tech & Asst)

Posting #: 1061408

Employee Type: Full-Time

Position Summary

This position performs a variety of clerical and customer service support functions for a patient care unit/department to provide for the timely sharing of information, communication and order entry to appropriate sources.

Position Duties

• Assembles patient charts for new admissions and enters admission orders and demographic data as needed to provide for timely and complete patient record for efficient patient care and financial processes.
• Greets patients, families, visitors, and care team members to the unit; answers telephone and call lights as appropriate and responds to inquiries both in person and via telephone. Routes release of information requests to Health Information Management department.
• Maintains and updates orders to chart; transfers charts with patient and discharge charts to Health Information Management department. Updates chart locator database to ensure ongoing accurate information.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs a variety of patient chart maintenance activities to provide for ready availability and accessibility to data; requests signatures on incomplete charts as required.
• Receives, sorts, and delivers all unit mail, supplies, and inventory items; photocopies and files documents as requested to provide for efficient unit operations.
• Uses pre-determined criteria for patient bed assignment; consults with Nursing Service Supervisor or designated unit staff as necessary to provide for efficient unit flow.
• Works collaboratively with leadership team to examines patient administrative processes to determine opportunities for cost savings.
• Fosters a positive learning environment by modeling best practices and patient-centered care while providing guidance, training, and support to students and new employees through mentorship, clinical instruction, and knowledge sharing.
• Performs miscellaneous job related duties as requested.

Phoenix Children’s Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Completion of a course of study leading to a high school diploma or equivalent. Required

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Hospital or healthcare experience. Preferred 2. Six months experience with computer data entry or word processing. Preferred

Additional Requirements

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Current BLS certification from the American Heart Association. Required

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
• 2. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• 3. Physical Requirement - Hearing - Constantly
• 4. Physical Requirement - Pushing/pulling - Constantly
• 5. Physical Requirement - Reaching - Constantly
• 6. Physical Requirement - Sitting - Occasionally
• 7. Physical Requirement - Standing - Frequently
• 8. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
• 9. Physical Requirement - Talking - Constantly
• 10. Physical Requirement - Walking - Constantly
• 11. Physical Requirement - Near Vision - Constantly
• 12. Physical Requirement - Far Vision - Constantly
• 13. Physical Requirement - Color Discrimination - Frequently
• 14. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• 15. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
• 16. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• 17. Occupational Exposure/Risk Potential - Inside office environment - Applicable
• 18. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• 19. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• 20. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• 21. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
• 22. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable