HUC

Phoenix Children's; Gilbert (AZ); On-site; USD 39,000 - 52,000; Full time

Job summary

Phoenix Children's Hospital in Gilbert seeks a value-driven Clerical/Customer Service Support staff to assist a patient care unit by providing timely information sharing, communication and accurate order entry. You will greet patients and families, file charts, enter demographic data, manage mail and supplies, and support unit leadership to improve patient flow and data accessibility.

This role supports a mission to advance hope, healing and the best pediatric care, aligning with Phoenix

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills are essential.
• Experience in health care or patient scheduling is helpful.

Responsibilities

• Assembles patient charts and enters admission data to ensure accurate records.
• Greets patients, families, visitors and care team members; answers calls and directs inquiries.
• Maintains and updates orders, transfers charts, and updates chart locator data for accuracy.
• Participates in unit and hospital educational programs to maintain skills.
• Performs chart maintenance to ensure data accessibility for care and billing.
• Handles unit mail, supplies and photocopying to support efficient operations.
• Assists in optimizing patient flow by coordinating with leadership.

Skills

Customer service

Clerical tasks

Data entry

Telephone etiquette

Education

High School Diploma or equivalent

Tools

EMR system

Job description

HUC

Department: PCH-EV JV | Emergency Department Location: Gilbert Shift: (Days Vary), Nights, 7pm-8:30am Category: Patient Care Svcs(Tech & Asst) Posting #: 1061409 Employee Type: Full-Time.

Position Summary

This position performs a variety of clerical and customer service support functions for a patient care unit/department to provide for the timely sharing of information, communication and order entry to appropriate sources.

Position Duties

• Assembles patient charts for new admissions and enters admission orders and demographic data as needed to provide for timely and complete patient record for efficient patient care and financial processes.
• Greets patients, families, visitors, and care team members to the unit; answers telephone and call lights as appropriate and responds to inquiries both in person and via telephone. Routes release of information requests to Health Information Management department.
• Maintains and updates orders to chart; transfers charts with patient and discharge charts to Health Information Management department. Updates chart locator database to ensure ongoing accurate information.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs a variety of patient chart maintenance activities to provide for ready availability and accessibility to data; requests signatures on incomplete charts as required.
• Receives, sorts, and delivers all unit mail, supplies, and inventory items; photocopies and files documents as requested to provide for efficient unit operations.
• Uses pre-determined criteria for patient bed assignment; consults with Nursing Service Supervisor or designated unit staff as necessary to provide for efficient unit flow.
• Works collaboratively with leadership team to examines patient administrative processes to determine opportunities for cost savings.
• Fosters a positive learning environment by modeling best practices and patient-centered care while providing guidance, training, and support to students and new employees through mentorship, clinical instruction, and knowledge sharing.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable