Hubsite Supervisor - Adecco - Elk Grove Village IL

Adecco

Elk Grove Village (IL)

On-site

USD 55,000 - 101,000

Full time

4 days ago

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Job summary

Adecco Group is seeking a Hubsite Supervisor to lead recruiting, onboarding, and associate lifecycle support across client sites. You will evaluate business needs, develop engagement strategies, and drive KPIs and SLAs to deliver superior client service.

The role may be based at a hubsite or deployed across client locations, requiring collaboration with candidates and associates, and continuous process improvements to ensure exceptional outcomes.

Qualifications

A high school diploma or equivalent and 3-5 years of equivalent work experience required.
A minimum of two to five years in the service provider industry is preferred.
Must have a proven track record measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

Responsibilities

Develop and manage job postings in various systems to support workforce needs.
Create and implement a workforce planning strategy to ensure a continuous pipeline of quality talent.
Manage candidate communication that comes in through the hubsite, ensuring clear information about Adecco, offers, guidance, and training.
Plan recruitment and candidate submission activities to achieve targets.
Interviews candidates and determines best placement options.
Evaluate candidates against client requirements for placement recommendations.
Develop and refine candidate search approaches using recruiting systems and online tools.
Manage onboarding processes in line with client and organizational requirements.
Build and maintain a pipeline of candidates aligned with client demand.
Prescreen candidates per applicable laws and prepare executive summaries as needed.
Maintain accurate candidate/associate records in the tracking database.

Skills

Organizational skills

Multi-tasking

Communication

Customer service

Process- & KPI-orientation

Problem solving

Candidate relationships

Drive & initiative

Travel willingness

Education

High school diploma or equivalent

3–5 years of equivalent work experience

2–5 years in service provider industry (preferred)

Tools

MS Office suite

Database skills

Job description

About the role

SUMMARY:
The Hubsite Supervisor acts as the candidate's and associate's primary point of contact throughout the recruiting, onboarding, and assignment lifecycle. Serving as a trusted strategic liaison, this role is responsible for evaluating business needs, developing recruiting and associate engagement strategies, addressing service and operational issues, and identifying solutions to support client objectives. The Hubsite Supervisor is also accountable for developing and maintaining strong relationships with candidates and associates by evaluating and recognizing their contributions, reinforcing their value to the organization, and promoting the benefits of working for Adecco. The Hubsite Supervisor may be based at a designated hubsite location or deployed across multiple client sites as business needs require, evaluating priorities and workforce support to promote consistent service delivery. This position is also accountable for driving key performance indicators (KPIs) and achieving service level agreements (SLAs), while identifying and implementing opportunities for improvement to ensure exceptional client satisfaction and operational excellence.

What you’ll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES:

Recruiting/Skill Marketing

Develop and manage job postings in various systems to support workforce needs.
Create and implement a workforce planning strategy to ensure a continuous pipeline of quality talent, anticipating and understanding the local talent market.
Manage candidate communication that comes in through the hubsite, whether in person or online, ensuring that all candidates are provided with correct information about Adecco, offers, job guidance, and training and development programs clearly and professionally.
Plan and prioritize recruitment and candidate submission activities to achieve established performance targets.
Independently conduct behavioral interviews to qualify candidates and use discretion to determine the best placement options.
Evaluate candidates’ qualifications, skills, and experience against client requirements to determine appropriate placement recommendations.
Develop and refine candidate search approaches using company recruiting systems and online tools; analyze results and adjust searches to address current and anticipated staffing needs.
Manage the completion of candidate hiring/onboarding processes in accordance with client and organizational requirements.
Develop and maintain a pipeline of candidates, aligned with anticipated client demand and identified skill need.
Assess prospective candidates against applicable job requirements and conduct prescreening in accordance with applicable federal, state, and local laws and Company policies. Prepare candidate executive summary for resume submittal, as needed.
Maintain accurate and current candidate/associate records in the tracking database.
Utilize the Curation team to establish attraction approaches based on target skill categories to build and maintain a diverse candidate pipeline that addresses client needs.
Participate in daily operational meetings, prioritizing open orders, associate engagement, and client processes and escalations.

Relationship Management

Consult and advise clients to understand specialized needs, maximize service level, grow business and cultivate stronger relationships.
Proactively identify, evaluate and recommend innovative solutions to address client needs and issues.
Maintain and update thorough, accurate, and compliant documentation of all client, candidate, and temporary employee interactions via the front office system.

Associate Care & Retention

Responsible for creating a positive candidate journey and excellent customer service measured by the NPS, Pulse, and Your Voice Matters scores.
Ensure compliance and safety requirements are met, including maintaining current Client Site Safety Evaluations (CSSEs), in partnership with client.
Accountable for retention of associates and clients along with the manager.
Execute associate engagement programs (with the assistance of management and/or client) to bolster the Adecco/associate relationship and improve satisfaction and retention.
Complete associate check-ins/reviews based on associate engagement feedback.
Responsible for resolving associate inquiries and escalating further as necessary.
Provide coaching and counseling around job performance to associates as necessary.
Take decisive and persistent action on addressing associate and client complaints and grievances; use independent discretion to assess the proper course of action.
Provide associates with feedback, coaching, conflict management, and counseling on job performance.
Perform other duties as assigned by management.

About you

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

A high school diploma or equivalent and 3-5 years of equivalent work experience required.
A minimum of two to five years in the service provider industry is preferred.
Must have a proven track record measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

Excellent organizational, multi-tasking, communication, and customer service skills.
Process- and KPI- oriented.
Excellent MS Office (Word, Excel & PowerPoint) and database skills and the ability to learn new software are required.
Capable of problem resolution and task prioritization.
Demonstrated ability to build and maintain strong candidate relationships and networks.
High energy, results-driven, and solution-oriented attitude.
Ability to travel from hubsite location to onsite client locations as needed.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.
Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On https://careers.adeccogroup.com/application, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated annual base salary range for this position is $55,280 - $101,348 . Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en