Hubsite Manager - Adecco US - Santa Fe Springs CA

Adecco; Santa Fe Springs (CA); Sur place; USD 70 000 - 105 000; Plein temps

Résumé du poste

Adecco Group in the United States is seeking a Hubsite Manager to lead operations and strategy for multi-site staffing delivery. You will optimize Hubsite performance, drive recruiting execution, and oversee onsite teams to meet client SLAs and KPIs.

You will partner with clients to manage workforce planning, growth of satellite locations, and program readiness. Strong leadership and operational excellence are essential for success.

Qualifications

• Effective written and verbal communication skills.
• Ability to build and maintain strong client relationships and networks.
• Expertise in successfully managing a recruitment team in a fast-paced environment.
• Excellent organizational, prioritization, and multi-tasking skills.
• Adept at establishing and managing KPIs and SLAs.
• In-depth knowledge of current recruiting practices compliant with laws and company policies.

Responsabilités

• Drive fulfillment of job orders across Hubsite and locations.
• Interpret client requirements and implement SLA-driven solutions.
• Manage fill rates, time-to-fill, open requisitions, and workforce productivity.
• Resolve client and operational issues with appropriate actions.
• Build relationships with client contacts to foster growth and understand needs.
• Lead and develop Hubsite Supervisors and onsite teams to meet KPI targets.
• Advise leadership on workforce strategy, risk, and opportunities for improvement.

Connaissances

Communication skills

Client relationships

Recruitment management

Organizational skills

KPIs & SLAs

Strategic planning

Formation

High school diploma or equivalent

Outils

MS Office (Word, Excel, PowerPoint)

Description du poste

About the role

The Hubsite Manager serves as the primary operational and strategic leader for a Hubsite supporting multiple onsite locations. This role’s primary duty is to manage and optimize Hubsite operations, while ensuring the successful delivery and fulfillment of client staffing requirements across all assigned sites through effective workforce planning and strategy, recruiting execution, and operational oversight.

The Hubsite Manager leads and develops Hubsite Supervisors and onsite teams to achieve staffing goals, service level agreements (SLAs), and key performance indicators (KPIs). Through strong client partnerships, talent pipeline management, and operational excellence, the Hubsite Manager ensures client needs are met while driving the growth, maturity, and operational readiness of satellite locations into sustainable standalone onsite programs.

What you’ll be doing

Client Delivery & Fulfillment

• Accountable for driving timely and effective fulfillment of job orders across the Hubsite and all supported locations.
• Interpret agreed-upon client requirements (both operational and contractual) and implement solutions designed to achieve applicable SLA targets.
• Manage fill rates, time-to-fill, open requisitions, and workforce productivity to ensure staffing requirements are consistently met, providing strategic direction.
• Independently evaluate and resolve client and operational issues including determining appropriate corrective actions, allocating resources, and escalating matters when warranted.
• Create and develop effective working relationships with key client contacts (e.g., HR, Operations, Training, Safety) to foster business growth and understand each client's unique needs.

Team Leadership

• Hire, lead, coach, and develop Hubsite Supervisors and onsite teams (where applicable) to ensure successful delivery of staffing services and all service levels and performance metrics are met.
• Establish accountability for recruiting activity, candidate pipelines, onboarding, and workforce retention.
• Exercise independent judgment in evaluating policies, procedures, workflows, and performance trends and determine and implement operational improvements to reduce cost to serve.
• Facilitate monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals.
• Advise senior leadership and clients regarding workforce strategy, operational risk, financial performance, compliance considerations, resource allocation, and opportunities for service improvement or business growth.

Hubsite Growth & Standalone Onsite Development

• Responsible for retention and growth of individual clients while maximizing fill rate, time to fill, and ensuring high NPS scores.
• Develop and execute growth plans for assigned onsite locations that increase workforce volume, service delivery capabilities, and client value.
• Manage site growth, performance, and readiness metrics to support successful expansion and standalone site launches.

Associate Care & Retention

• Develop associate engagement programs (with the assistance of management and/or client) to bolster the Adecco/associate relationship and improve satisfaction and retention.
• Evaluate customer and Associate satisfaction via NPS and Pulse surveys and interviews.
• Manage adherence to compliance and safety requirements.
• Take decisive and persistent action on addressing associate and client complaints and grievances; use independent discretion to assess the proper course of action.

P&L Management

• Knowledge and control of the main variables affecting the Hubsite gross margin (workers comp, pay rates, federal and state regulations, taxes, benefits, etc.).
• Exercise independent judgment and discretion in managing the Hubsite P&L, with full accountability for budget analysis, Hubsite results, and cost-control decisions that support financial and operational objectives.
• Own the pricing and selling of services (conversions, temporary and perm placement business) including setting and monitoring pay and bill rates based on skill categories.
• Perform other duties as assigned by management.

About you

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent and 5+ years of relevant work experience.
• A minimum of two to five years of managerial/supervisory experience in the service provider industry is preferred.
• Must have proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Effective written and verbal communication skills – both in a one-on-one and group setting.
• Ability to build and maintain strong client relationships and networks.
• Expertise in successfully managing a recruitment team in a fast-paced environment.
• Excellent organizational, prioritization, and multi-tasking skills.
• Adept at establishing and managing KPIs and SLAs.
• Demonstrated ability to build and maintain strong client relationships and networks.
• In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies.
• Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required.
• Ability to develop and implement policies, procedures, goals, and objectives.
• Capable of strategic planning and driving organizational change, cultivating a shared vision with others and motivating them to transfer vision into action.
• Ability to travel from hubsite location to onsite client locations as needed.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought‑leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. We aim to build on the attributes that make you, you. We offer a range of world‑class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

The anticipated annual base salary range for this position is $70,304- $105,196. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance

Working at The Adecco Group

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Posting date: 11-09-2026