Hub Supervisor - Ohio, US

Modern Milkman; Rittman (OH); On-site; USD 39,780 - 53,820; Full time

Job summary

Modern Milkman in Ohio is seeking a Hub Supervisor to lead day-to-day hub operations, ensuring accurate picking, packing, and stock handling for doorstep deliveries. You will work closely with Drivers and the Hub Manager to maintain high standards of accuracy, efficiency, and safety.

The role emphasizes overseeing the end-to-end hub processes, enforcing food safety routines, reducing waste, and training new staff to sustain peak performance daily.

Responsibilities

• Lead daily pick operations to ensure accurate and on-time order assembly
• Maintain inventory accuracy through organized stock rotation and FIFO goods-in practices
• Coordinate with Hub Manager to manage product receiving, storage, and usage efficiently
• Track and reduce waste through daily logging and root cause review
• Build working relationships with suppliers
• Oversee van clean-downs and loading bay activity to ensure driver departure is smooth and timely
• Communicate shift summaries and issues to the Hub Manager and Lead Driver
• Track KPIs including pick accuracy, waste %, log completion, and compliance
• Foster a clean as you go culture and lead by example on hub standards
• Train new staff and embed best practices from day one

Job description

Pay:

$22.50 per hour - 40 hour week. 5 days per week

The Role

You’re the heartbeat of the hub. You make sure the shelves are stocked, the milk stays cold, and the right grub ends up on the right doorstep. As Hub Supervisor , you're the link between the plan and the pick—keeping inventory in check, operations humming, and standards sky-high.

You lead the day-to-day floor operations, working closely with Drivers, and your Hub Manager to deliver every order with accuracy, efficiency, and a cool head.

The Function

The Hub Operations team is the engine of Modern Milkman. The Hub Supervisor is key to that engine, driving the picking, packing, stock handling, and end-of-shift processes that ensure our customers receive a world-class doorstep delivery. You're responsible for creating a clean, safe, organized, and performance-driven work environment.

This function thrives on accuracy, accountability, and action. You turn plans into product flow—and make sure nothing gets missed in between.

Duties and Areas of Responsibility

• Lead daily pick operations to ensure accurate and on-time order assembly
• Maintain inventory accuracy through organized stock rotation and diligent goods-in practices (using FIFO)
• Coordinate with Hub Manager to manage product receiving, storage, and usage efficiently
• Track and reduce waste through daily logging and root cause review
• Assist with product ordering.
• Build working relationships with our suppliers
• Alternate with the Hub Manager to ensure the Sunday pick is completed
• Cold Chain & Food Safety Compliance
• Own the daily food safety routine, including fridge/freezer temperature checks, log completion, and issue escalation
• Ensure all hub spaces meet food safety and cleanliness standards at all times
• Work with pest control contractors and site teams to uphold hygiene standards and prevent risks
• Complete food safety spot checks and elevate concerns as needed
• Facilities, Equipment & End-of-Shift Close Down
• Monitor equipment use and report maintenance issues swiftly
• Oversee van clean-downs and loading bay activity to ensure driver departure is smooth and timely
• Ensure end-of-shift routines are completed, including waste logging, pick completion, and fridge resets
• Communicate shift summaries and issues to the Hub Manager and Lead Driver
• Performance Monitoring and Continuous Improvement
• Track key performance indicators (KPIs) including pick accuracy, waste %, log completion, and compliance
• Identify opportunities for operational improvement and feed them back to the Hub Manager
• Foster a “clean as you go” culture and lead by example on hub standards
• Train new staff and help embed best practices from day one