HUB PS Case Manager

Orsini; Elk Grove Village, Columbus (IL, OH); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Coverage

401(k) with employer match

Life insurance

PTO and holidays

Tuition reimbursement

Job summary

Orsini is seeking a Patient Support Coordinator to assist with education on patient programs, outreach calls, and financial assistance initiatives for a manufacturer’s drug products. This remote role collaborates with program managers and Liaisons to deliver high-quality customer service.

You will handle patient inquiries, verify benefits, educate on eligibility for financial support, and escalate urgent issues promptly to ensure timely access to therapies while maintaining HIPAA compliance.

Qualifications

• 1-3 years in patient care services for drug products.
• 1-3 years of understanding, managing, and resolving customer service needs related to a drug product.
• Able to handle a volume of individual patients for support needs.
• Experience with Major Medical Insurance.
• Knowledge of pharmacy benefit.
• Knowledge of HCPCS codes.
• Perform benefit verifications through medical and pharmacy benefits.
• Able to multitask, provide follow-up, and prioritize work based on urgency.
• Excellent customer service skills for phone interactions.
• Bi-Lingual, Fluent in Spanish preferred but not required.

Responsibilities

• Regularly communicate with patients to assist with manufacturer’s patient support programs.
• Communicate educational information regarding patient support programs for patient understanding.
• Collaborate with other team members to drive a high degree of accountability and success with the patient journey experience in delivering patient support services for the drug product.
• Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration.
• Understand the requirements for patient eligibility for financial support programs and be able to educate patients with possible options for assistance if qualified.
• Understand when to elevate patient concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution.

Skills

Patient care

Customer service

Insurance knowledge

HIPAA knowledge

HCPCS codes

Benefit verifications

Bilingual Spanish

Multitasking

Communication skills

Job description

Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION

The compensation for this position is $23.00 per hour.

LOCATION

This position is remote; however, candidates located near our Elk Grove Village, IL or Columbus, OH offices are preferred.

POSITION SUMMARY

This position will work assisting with the requirements of a manufacturer’s patient support programs related to education on the programs, patient outreach calls, patient financial support programs, patient adherence calls, and any other communication support needed to ensure a high level of customer service and satisfaction. This individual will work closely with other team members such as the program manager, program liaison, and other manufacturer supporting roles.

This individual should demonstrate a high level of customer service skills, sense of urgency, and accountability to successfully complete patient care interactions. Additional responsibilities may be added as necessary to this role based on changes in manufacturer requirements.

ESSENTIAL DUTIES

• Regularly communicate with patients to assist with manufacturer’s patient support programs
• Communicate educational information regarding patient support programs for patient understanding
• Collaborate with other team members to drive a high degree of accountability and success with the patient journey experience in delivering patient support services for the drug product.
• Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration.
• Understand the requirements for patient eligibility for financial support programs and be able to educate patients with possible options for assistance if qualified.
• Understand when to elevate patient concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution.

Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.

KNOWLEDGE, SKILLS, AND TRAINING

• 1-3 years in patient care services for drug products
• 1-3 years of understanding, managing, and resolving customer service needs related to a drug product
• Able to handle a volume of individual patients for support needs
• Experience with Major Medical Insurance
• Knowledge of pharmacy benefit
• Knowledge of HCPCs codes
• Perform benefit verifications through medical and pharmacy benefits
• Able to multitask, provide follow-up, and prioritize work based on urgency
• Excellent customer service skills for phone interactions
• Able to understand manufacturer program requirements including HIPAA, patient eligibility, and business rules of patient financial assistance programs.
• Able to understand how patients can receive drug products through various channels
• Bi-Lingual, Fluent in Spanish preferred but not required
• Able to multitask effectively in a fast-paced environment

EMPLOYEE BENEFITS

We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf