Hub Operations Lead - Parts Logistics & Team Coach

AutoZone; Grand Rapids (MI); On-site; USD 56,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

401(k) with company match

Stock Purchase Plan

AutoZone discount

Job summary

AutoZone is seeking a Hub Coordinator to oversee hub operations and drive performance in a fast-paced distribution environment. You will lead Hub Specialists, Order Pullers, and Drivers, work with store managers, and monitor key metrics to ensure high service levels.

The role requires strong leadership, clear communication, and the ability to optimize staffing and processes while maintaining a safe, organized workplace. Night/weekend shifts may be required as part of the schedule.

Qualifications

• Basic knowledge of automotive parts.
• Strong communication and teamwork skills.
• Proven leadership abilities with experience in coaching and supporting teams.
• Process-oriented mindset with a focus on operational metrics.
• Ability to lift, load, and move merchandise.

Responsibilities

• Team Leadership & Development – Support and train Hub Specialists, Order Pullers, and Drivers to ensure they understand company processes and policies.
• Effective Communication – Partner with Hub Store Managers, Inventory Managers, and satellite store leaders to optimize scheduling, staffing, and operational efficiency.
• Process-Oriented Operations – Monitor workflow, review hub scorecards, and ensure 98% order fill rate is consistently met.
• Collaboration & Support – Coordinate with team members to ensure parts are properly stocked, returns are processed, and all merchandise is in designated areas.
• Metric-Driven Decision Making – Analyze hub delivery performance, attendance trends, and vehicle maintenance reports to improve efficiency and drive results.
• Safety & Compliance – Maintain a safe working environment by ensuring PPE standards are followed and hub equipment is functioning properly.
• Customer & Inventory Management – Use system tools to assist customers in locating parts, finding alternatives, and improving service levels.

Skills

Automotive parts knowledge

Communication skills

Team leadership

Process mindset

Operational metrics

Physical ability

Job description

AutoZone is seeking a Hub Coordinator to oversee hub operations and drive performance in a fast-paced distribution environment. You will lead Hub Specialists, Order Pullers, and Drivers, work with store managers, and monitor key metrics to ensure high service levels.

The role requires strong leadership, clear communication, and the ability to optimize staffing and processes while maintaining a safe, organized workplace. Night/weekend shifts may be required as part of the schedule.