Hub Operations Agent II

AIT Worldwide Logistics; Coppell (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account (HSA) or FSA

Dental

Vision

Life Insurance

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Paid Parental Leave

Vacation days

Personal days

Floating holiday

Sick days

Volunteer hours

Company holidays

Job summary

AIT Worldwide Logistics is seeking a Hub Operations Agent II in Coppell, TX to be the primary contact for the AIT Middle Mile Hub, handling customer service, freight inquiries, and routing questions. The role requires forklift operation, DOT compliance awareness, and strong administrative skills.

You will monitor inbound/outbound documents, update AS400 boards, and collaborate with supervisors to ensure accurate paperwork and timely linehauls. Evening shifts are included.

Qualifications

• High School Diploma required.
• Bachelor's Degree or equivalent work experience preferred.
• 2+ years Transportation and Logistics Office Environment (Required).
• 3+ years General Office Experience (Required).
• 3+ years Transportation and Logistics in LTL/HUB environment preferred.

Responsibilities

• Understand service level requirements and make routing suggestions accordingly.
• Process inbound and outbound documents with accuracy; report discrepancies.
• Provide HUB Supervisors with updated information from AS400 boards.
• Proactively communicate with customers regarding shipment status and investigate discrepancies.
• Prepare loadouts for linehaul scheduling with required paperwork attached.
• Coordinate with Network Linehaul Team for additional loads and routing needs.
• Accurately update departure times and related information in AS400.
• Answer phones and handle internal/external inquiries; file documents as needed.
• Operate forklifts to move materials within the warehouse.

Skills

General computer skills

Customer service mindset

Prioritization

Education

High School Diploma

Bachelor's Degree or Equivalent

Tools

AS400

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Hub Operations Agent II is the primary contact within the AIT Middle Mile Network Hub location for all customer service functions, freight inquiries and routing questions. The Hub Operations Agent I responsibilities include communication to the Hub Operations Supervisor of updated business requirements, processing outbound and inbound paperwork in accordance with AIT Worldwide Logistics' policies and procedures and ensuring DOT compliance. As the first contact for all activities within the AIT Middle Mile Hub location, they are the first impression made upon customer, vendors, and other parties

Scheduled: Sunday 8am - 5pm, Monday - Thursday 5pm - 2am

Responsibilities

• Understanding the requirements/ expectations of handling shipments of consequence – must understand service level requirements and be able to make routing suggestions based off that knowledge.
• Process inbound and outbound documents, ensuring accuracy and reporting discrepancies as required.
• Provide HUB Operations Supervisors with updated information from monitoring the AIT Middle Mile Network Inbound boards in AS400.
• Proactively communicate with customers (internal and external) regarding shipment status. Conduct investigations regarding misrouted freight, OS&D and other discrepancies as necessary
• Provide loadouts to HUB Operations Supervisor for linehauls scheduled. This includes ensuring proper paperwork is attached to include AIT Middle Mile Pre-Trip Inspection Forms, and AIT Middle Mile Activity Cover Sheet. This is the beginning of the AIT Middle Mile loading and unloading activities within the HUB location.
• Communicate with AIT Middle Mile Network Linehaul Operations Team regarding additional adhoc loads and routing requirements as communicated by the HUB Operations Supervisor and/or HUB Manager.
• Update the AS400 accurately with departure times and additional information as needed upon departure and arrival at assigned HUB locations, ensuring accuracy.
• Answer the telephones as required at the AIT Middle Mile Network Hub location – responding to customer (internal and external) inquiries and redirecting phone calls received as necessary. Filing documents and other general office duties as required.
• Operate a manually controlled gasoline or electric powered Forklift to pick-up, deliver or move materials around the warehouse location
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• High School Diploma (Required)
• Bachelor's Degree Or Equivalent Work Experience (Preferred)

Experience

• 2+ years Transportation and Logistics Office Environment (Required)
• 3+ years General Office Experience (Required)
• 3+ years Transportation and Logistics Experience in an LTL / HUB environment (Preferred)

Knowledge, Skills, and Abilities

• General Computer Skills High
• Ability to prioritize actions items in order to determine critical timing for action items of shipment coordination to ensure successful transaction. Medium

Licenses and Certifications

• Forklift Certification - Upon Hire (Required)

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.