Hub Hotel PRN

The Hospitality Hub of Memphis; Memphis (TN); On-site; USD 20,000 - 29,000; Part time

Job summary

The Hospitality Hub in Memphis is seeking a PRN hotel staff member for the Hub Hotel, a 24/7 shelter facility. Responsibilities include guest experience, safety, and daily operations, with flexibility to cover call-offs, weekends, and nights.

We value compassion, teamwork, and a strong commitment to reducing suffering while providing a safe, healing environment for unhoused women and children. Training is provided, and shifts vary by census and needs.

Qualifications

• Organized and task oriented mindset.
• Punctual and reliable in a fast-paced shelter environment.
• Team player with collaboration and communication skills.
• Experience leading or coordinating small teams is a plus.
• Clear, compassionate communication and conflict resolution abilities.
• Ability to manage conflicts calmly and professionally.
• Active listening with boundaries and empathy for clients.
• Basic typing and computer literacy for reporting and logging.

Responsibilities

• Welcomes guests and upholds the Hub Hotel culture.
• Enforces policies while maintaining a compassionate approach.
• Keeps the shelter environment clean, safe, and orderly.
• Ensures safety of guests and staff, and performs incident reporting.
• Maintains daily operations and communicates with staff as needed.
• Supports the Hub's mission to move people out of homelessness.

Skills

Organized

Punctual

Team player

Leadership

Communication

Conflict management

Compassionate listening

Typing skills

Problem solving

Guest relations

Job description

Hub Hotel PRN FLSA: Non Exempt

The Hospitality Hub

Memphis, TN

About the Role:

The Hub Hotel PRN implements the Hospitality Hub's efforts to safely shelter unhoused women and their children at the Hub Hotel, a 24-hour, 7-day shelter facility, on an as-needed basis to cover call-offs, staff absences, and fluctuations in guest census. Women arrive at the Hub Hotel potentially carrying decades of trauma. The role of the PRN is to step in seamlessly and help make the Hub Hotel the most productive, safe, clean, and healing environment possible, whenever and wherever they're needed most.

Team Culture and Expectations:

The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary Location: 590 Washington, Memphis, TN 38105

Hours: Shifts are assigned on an as-needed basis to cover call-offs, vacations, and census fluctuations, such as 4:00 pm–12:00 am or 12 am–7:00 am shifts. No guaranteed weekly hours. Must maintain availability for 2 shifts per month, including some holidays, weekends, and overnight shifts.

Benefits: As a PRN team member, this role is not eligible for PTO, parental leave, or medical insurance. Required training and professional development are provided at no cost.

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $18.00/hr. Hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.

Reports to: Yolanda Laws, Director of Shelter Operations

While the primary responsibilities of the position are outlined below, this list is not exhaustive. Because this position is PRN the responsibilities will shift based on the roll being covered.

Responsibilities

Guest Experience

• Welcomes each guest to the space and culture of the Hub Hotel
• Follows the Director of Shelter Operations direction and example in setting the tone and culture of the Hub Hotel and ensuring that it aligns with the values, goals, and mission of the Hospitality Hub
• Works to create an excellent guest experience throughout their stay
• Understands the goals of the Hub Hotel
• Leads with compassion but enforces Hub Hotel policies and procedures with guests
• Maintains a clean and clutter-free shelter environment
• Keeps residents safe, upbeat, and on task
• Ensures that wellness checks are performed
• Check in laundry for male studio guest on wash days

Safety

• Ensures the safety of all guests and staff
• Completes incident reports for any injuries experienced by guests and immediately contacts Director of Shelter Operations to detail incidents
• Ensures all residents follow all Hub safety and health protocols
• Immediately reports any issues with equipment
• Resolves conflicts during shifts using de-escalation and mediation skills
• Completes bag checks as guest are returning to Hub Hotel

General

• Carries out day-to-day operations of the Hub Hotel
• Communicates with Hub staff as needed to share celebrations, concerns, next steps, etc. using the appropriate channels and tools.
• Supports the mission of the Hub to help people move out of homelessness with creativity, commitment, and compassion
• Performs other duties as assigned.

Requirements

• Organized and task oriented
• Punctual
• Passion for creating a positive, safe, and encouraging environment for colleagues and residents
• The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally
• Works well within a team
• Leadership, communication and conflict-management skills
• Compassionate listener and capable of motivating others
• Basic computer and typing skills
• Capable and creative problem solver
• Properly engages with guests and builds trustful relationships with appropriate boundaries.
• Speaks positively about the program at all times to participants, funders, partners, and the general public
• Maintains a high degree of confidentiality

Preferred

• Experience with working with individuals living on the margins of society

Training provided by The Hospitality Hub

• Training on all services offered by the Hospitality Hub, the Homeless Continuum of Care, and active partners and referral agencies

Hiring Process:

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired.

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, and people of all ages to apply.