Hub Associate / Van Driver (Seasonal)

West Marine; Harrison Charter Township (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401k

Paid time off

Job summary

West Marine in Harrison Charter Township, Michigan, seeks a dedicated team member for Fulfillment Operations. This role emphasizes customer service excellence while managing deliveries, order fulfillment, and operational tasks. Successful candidates will possess strong communication skills and a high school diploma.

The position also requires the ability to maintain certifications for hazardous materials and forklift operation. Comprehensive benefits include medical coverage, 401k, and paid time off.

Qualifications

• Ability to obtain and maintain Hazardous Materials Certification.
• Ability to obtain and maintain Forklift Operator Certification.
• Experience in a customer service role is preferred.

Responsibilities

• Collaborate with the Hub Manager to prioritize and fulfill customer orders.
• Drive responsibly for deliveries and pickups.
• Support restocking efforts and product placement.

Skills

Exceptional verbal and written communication skills

Strong interpersonal skills

High attention to detail

Proven ability to prioritize

Solid analytical skills

Education

High school diploma or equivalent

Job description

Job Summary

Under limited supervision, this positionis responsible forfocusing on supporting Hub fulfillment operations andmaintainingfunctionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and productexpertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Fulfillment Delivery

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers, helping to ensure an excellent shopping experience
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers
• UtilizeCompanyprovidedtechnology to document all deliveries
• Drive responsibly to properly representthe company and our brand
• Carry out any transfers fromStoresand Hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise

Fulfillment Operations

• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Use efficient methods for product selection and transfer to shipping areas tooptimizetime
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well-organizedalways
• Replenish packing and shipping supplies daily to ensure smooth operation
• Identifyand elevate any bottlenecks or challenges in the fulfillment process to the Hub Manager

Other Duties

• Assistcustomers with in-store purchases, product selection, and provide knowledgeable recommendations
• Support restocking efforts and product placement within the Store
• Performadditionaltasks as assigned to support Huband/or Store operations

Required Skills/Abilities

• Exceptional verbal and written communication skills for clear, professional interactions
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
• High attention to detail and strong organizational abilities to manage tasks efficiently
• Proven ability to prioritize and meet deadlines, even in high-demand situations
• Solid analytical skills toidentifyissues and find effective solutions
• Ability to perform well in a dynamic, sometimes high-stress setting,maintainingcomposure and efficiency
• Ability to obtain andmaintainHazardous Materials Certification
• Ability to obtain and maintainForkliftOperator Certification

Education and Experience

• High school diploma or equivalent required.

Physical Requirements

• Continuous standing and walking throughout the retail space
• Continuous operation of a motor vehicle
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionallyoperateequipment, including forklifts
• Must be able tolift upto 50 pounds to shoulder height unassistedfrequently

Other Requirements

• Must be at least 21 years old
• Mustmaintaina valid driver’s license and satisfactory driving record
• Willing tosubmitto a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program
• Willing to work a varied shift based upon business needs, including unscheduledovertime

Benefits

Benefits include medical/dental/vision coverage, voluntary benefits, 401k, and paid time off.