HTK, Training Principal

PML Penn Mutual Life Insurance Company; United States; On-site; USD 100,000 - 125,000; Full time

Job summary

The HTK, Training Principal at Penn Mutual Life Insurance Company partners with senior leaders to design and execute training strategies that boost workforce readiness and operational performance. You will diagnose capability gaps, lead cross-functional initiatives, and apply knowledge management standards across business units including New Accounts, Licensing, and Compliance.

You bring 7+ years in Broker Dealer or RIA contexts, strong expertise in instructional design, change management, and

Qualifications

• Bachelor’s degree or equivalent in business, education, or related field.
• 7+ years of training, performance consulting, organizational development, or related experience.
• Broker-Dealer and/or RIA experience with regulatory knowledge across training and operations.
• Proven ability to lead training and knowledge management initiatives that improve performance.
• Experience using data to diagnose gaps and drive training solutions.
• Strong facilitation, communication, and project-management skills.
• Advanced proficiency with Microsoft 365 and learning technologies, including AI-enabled tools.

Responsibilities

• Develop training, performance and readiness strategies aligned with HTK Operations priorities.
• Diagnose performance and capability needs and propose solutions across people, process, knowledge, and training.
• Lead readiness for technology and workflow changes with assessments, pilots, and rollout support.
• Design onboarding and workforce readiness programs to accelerate proficiency and continuity.
• Apply knowledge management standards to keep content accurate, searchable, and user-friendly.
• Identify trends, errors, and risks and determine improvement actions with measurable impact.
• Lead cross-functional initiatives and communicate priorities and outcomes to stakeholders.
• Leverage Microsoft 365, learning technologies, and AI tools to enhance training content and analytics.

Skills

Strategic training

Performance consulting

Organizational development

Instructional design

Adult learning

Project management

Communication

Data analysis

Change management

Relationship building

Education

Bachelor's degree in Business, Education, Organizational Development, Instructional Design, Financial Services

Tools

Articulate 360

Microsoft 365

AI-enabled tools

Job description

Job Description: The HTK, Training Principal serves as the strategic training, performance, workforce capability, operational readiness, and knowledge management partner for HTK Operations. This role partners with business and cross-functional leaders to identify capability gaps, establish solutions, and improve employee readiness and operational performance. The ideal candidate brings deep Broker Dealer and/or Registered Investment Adviser experience and expertise in training strategy, performance consulting, change readiness, and knowledge management. This role supports operational functions including New Accounts, Cashiering, Trading, Commissions, Licensing, Operations Controls, and related business areas.

Key Responsibilities

• Develop training, performance and readiness strategies aligned with HTK Operations business, technology, regulatory and workforce priorities.
• Serve as a trusted advisor to leaders by diagnosing performance and capability needs and recommending solutions that address people, process, knowledge, technology, and training factors.
• Lead readiness for technology and workflow changes, including role-impact assessments, learning approaches, pilots, rollout support, measurement and sustainment.
• Design and continuously improve structured onboarding and workforce readiness programs that accelerate time to proficiency and support business continuity through role-based learning plans, systems training, regulatory education, proficiency assessments, cross-training, and reinforcement activities.
• Apply and reinforce established knowledge management and Shelf governance standards to ensure content remains accurate, current, searchable, and user-friendly.
• Partner with Operations and Quality to identify performance trends, errors, audit findings, and risks; determine improvement actions and evaluate effectiveness.
• Lead complex cross-functional initiatives, influence stakeholders without direct authority, and communicate priorities, risks, decisions, and outcomes.
• Use Microsoft 365, learning technologies, and AI-enabled tools to improve training, content, analysis, and knowledge management.

Qualifications

• Bachelor's degree in business, Education, Organizational Development, Instructional Design, Financial Services, or a related field; equivalent education and experience may be considered.
• 7+ years of relevant training, performance consulting, organizational development, operational readiness, knowledge management, or related experience.
• 7+ years of Broker-Dealer and/or RIA experience with knowledge of brokerage operations such as New Accounts, Cashiering, Trading, Commissions, Licensing, Operations Controls, advisor support or supervision.
• Demonstrated success developing and leading training, performance, operational readiness, change management, and knowledge management initiatives that improve employee performance and business outcomes.
• Experience assessing performance and capability gaps, using data and business insights to recommend training, coaching, process, communication, knowledge management, or performance support solutions.
• Strong relationship building, instructional design, facilitation, adult-learning, consulting, communication, analytical, influencing, and project-management skills; ability to independently manage multiple priorities.
• Advanced proficiency with Microsoft 365 applications, learning technologies such as Articulate 360, and AI-enabled tools, with the ability to apply technology responsibly and maintain appropriate governance and quality controls.

Preferred Experience

• Experience supporting Broker-Dealer or Registered Investment Adviser operations; financial services licenses (e.g., Series 7, 63, 65, or comparable licenses) are a plus.
• Preferred Experience with Docupace, NetX360, Envestnet, HUB, FIS, or comparable financial services platforms.

Base Salary Range

$100,000 - $125,000

About Penn Mutual

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com. Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.

Culture & Mission

You’ve got big plans. You want to do work that matters. And you have high expectations for the next step in your career. Join a team of bright, talented and driven employees who have a common goal in mind: To help people get stronger. It's as simple as that. You’ll build on your expertise and have a positive impact on the financial professionals we support and the clients they serve. Here, you're an expert in the subject matter and you'll always be treated like one. Every day, your purpose is to help people get stronger. But here's the thing: Professionally, you'll get stronger too.