HTK Operations Manager - Suitability

PML Penn Mutual Life Insurance Company; United States; On-site; USD 115,000 - 130,000; Full time

Job summary

Penn Mutual Life Insurance Company is seeking an experienced Senior Supervisory Manager to oversee brokerage and advisory account review processes across the nationwide team. You will supervise registered principals, ensure completeness and compliance of applications, and guide high‑risk decisions in line with KYC/AML and suitability standards.

The role offers a base salary range of $115,000 to $130,000 and requires FINRA Series 24 plus 5–7 years of supervisory experience in broker‑dealer or

Qualifications

• 5-7 years of supervisory experience in broker‑dealer or compliance functions.
• FINRA Series 24 registration required.
• Strong knowledge of suitability, supervisory practices, and FINRA/SEC requirements.
• Ability to interpret regulations and firm policies for account‑review decisions.
• Strong written and verbal communication skills.

Responsibilities

• Manage and develop registered principals who review and approve brokerage and advisory account applications.
• Oversee new account application reviews for completeness, accuracy, appropriateness, and compliance.
• Provide oversight of account-opening decisions, including escalated, complex, or higher‑risk applications.
• Ensure consistent application of suitability, supervisory, KYC/AML, and account‑eligibility requirements.
• Maintain review standards, procedures, escalation protocols, and approval criteria.
• Partner with Operations, Compliance, Legal, and Risk to resolve account‑opening issues.
• Promote AI adoption and continuous improvement within the team.
• Monitor application volumes, turnaround times, quality metrics, exceptions, and KPIs.
• Conduct QA reviews to identify trends, deficiencies, training needs, and control weaknesses.
• Lead training for registered principals and account‑opening personnel.
• Support regulatory exams, internal audits, compliance testing, and management reporting.
• Stay current on relevant securities regulations, FINRA rules, firm policies, and industry practices.

Skills

Supervisory experience

Regulatory interpretation

Written communication

Verbal communication

Job description

Key Responsibilities

• Manage and develop registered principals who review and approve brokerage and advisory account applications.
• Oversee new account application reviews for completeness, accuracy, appropriateness, and compliance.
• Provide oversight of account-opening decisions, including escalated, complex, or higher‑risk applications.
• Ensure consistent application of suitability, supervisory, KYC/AML, and account‑eligibility requirements.
• Maintain review standards, procedures, escalation protocols, and approval criteria.
• Partner with Operations, Compliance, Legal, and Risk to resolve account‑opening issues.
• Promote AI adoption and continuous improvement within the team.
• Monitor application volumes, turnaround times, quality metrics, exceptions, and KPIs.
• Conduct QA reviews to identify trends, deficiencies, training needs, and control weaknesses.
• Serve as escalation point for complex customer, account, product, ownership, restriction, or suitability matters.
• Maintain supervisory controls and documentation for account approvals.
• Lead training for registered principals and account‑opening personnel.
• Support regulatory exams, internal audits, compliance testing, and management reporting.
• Stay current on relevant securities regulations, FINRA rules, firm policies, and industry practices.

Required Qualifications

• 5-7 years of supervisory experience in broker‑dealer or compliance function.
• FINRA Series 24 registration required.
• Strong knowledge of suitability, supervisory practices, and FINRA/SEC requirements.
• Ability to interpret regulations and firm policies for account‑review decisions.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience in broker‑dealer, RIA, bank‑affiliated brokerage, or regulated financial services.
• Experience with account‑opening and suitability systems.
• Experience supporting regulatory exams or audits.

Base Salary Range - $115,000 - $130,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment‑related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.

You’ve got big plans. You want to do work that matters. And you have high expectations for the next step in your career. Join a team of bright, talented and driven employees who have a common goal in mind: To help people get stronger. It's as simple as that. You’ll build on your expertise and have a positive impact on the financial professionals we support and the clients they serve. Here, you're an expert in the subject matter and you'll always be treated like one. Every day, your purpose is to help people get stronger. But here's the thing: Professionally, you'll get stronger too.