HTC - Parts Counter Sales Representative Level 2

HOLT CAT; Austin (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

HOLT Truck Centers in Pflugerville, TX is seeking a customer service specialist to communicate with customers in a positive, caring, and timely manner and to process parts transactions accurately.

You will support internal and external customers, participate in sales programs, maintain up-to-date product information, and handle after-hours call outs while upholding HOLT's Values Based Leadership.

Qualifications

• High School diploma or GED required.
• Minimum 3–5 years of customer service experience required.
• Must have valid driver’s license and ability to obtain forklift certification.

Responsibilities

• Process all parts transactions accurately and efficiently for internal and external customers.
• Maintain positive, timely communication to enhance customer relations.
• Support sales programs and incentives to meet department objectives.
• Keep product information up to date and attend update meetings as required.
• Be available for after-hours call out rotation and respond according to schedule.

Skills

Phone skills

Customer service

Computer literacy

Attention to detail

Attendance

Self-motivation

Education

High School diploma or GED

Tools

Parts management system

Job description

This position is responsible for Communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

The incumbent in this position is expected to model the following practices daily:

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Pflugerville

Address: 16336 N. IH-35, Pflugerville, Texas, 78660

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Workplace type: Onsite

Reporting To: Donnie Johnson

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Complete all parts transaction for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys. Also, to be measured by return rate, and achievement of department goals.
• Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Products information systems kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings.
• Assume turn in after-hour call out rotation to assist customers in after-hours call out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback.
• Performs other duties assigned.

Knowledge, Skills, and Abilities

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers. Experience with a computerized parts management system highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Requirements

Education and Experience:

• High School diploma or GED required.
• Minimum 3-5 years of customer service experience required. Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Supervisory Responsibilities:

• None

Travel:

• Up to 5%

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment:

• This job is generally performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT Truck Centers

HOLT Truck Centers offers comprehensive truck service in the shop, including brakes and transmissions. Our expert technicians deliver bumper-to-bumper maintenance, repairs, and rebuilds for almost all truck makes.

In some locations we also sell, rent, and lease new International and Isuzu trucks as well as buses from manufacturers such as IC Bus and Collins.

In all locations we offer new and used trailers and used trucks of all makes.