HSSP Program Manager - SPA 4

The People Concern; Los Angeles (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Dental

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Descripción de la vacante

The People Concern seeks an experienced HSSP Program Manager to lead housing support services for adults in downtown and mid-city Los Angeles. You will supervise clinicians, ensure contract compliance, and coordinate cross-team operations to deliver high-quality, field-based mental health services.

The role requires onsite supervision, crisis support, and a strong background in social work, trauma-informed care, and program management. Competitive benefits and a collaborative environment await.

Formación

• Master's degree in Social Work, Psychology, or related field from an accredited university.
• Valid registration or licensure with the California Board of Behavioral Sciences.
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Experience providing administrative and clinical supervision

Responsabilidades

• Monitor administrative aspects of DMH contracted HSSP, including billing and contract goals.
• Complete required reporting to funders as outlined by contract requirements.
• Ensure all clinical staff documentation and data collection are complete and current.
• Provide clinical supervision for clinicians and supervise staff performance.
• Recruit, train, supervise, and evaluate direct service staff.
• Collaborate with Quality Assurance for orientation, training and audits.
• Maintain knowledge of community resources to serve clients.
• Represent agency at funding partner or collaborative meetings.
• Maintain caseload of up to 10 clients, if applicable.
• Support crisis management, including risk assessments and after-hours crisis line.

Conocimientos

Clinical review skills

Project management

Team-building

Training

Educación

Master's degree in Social Work or related field

California BBS licensure/registration

Herramientas

Microsoft Word

Outlook

Excel

PowerPoint

Database applications

Descripción del empleo

Role: HSSP Program Manager

Reports to: HSSP Director

Program: 1303-FSP

Department: Mental Health

Location: SPA 4: HSSP Sites

• Vermont Corridor Apartments: 433 S. Vermont, Los Angeles, CA 90020
• Burlington Family Apartments: 409-415 S. Burlington Ave., Los Angeles, CA 90057
• Hifi Collective Apartments: 3200 W. Temple Street, Los Angeles, CA 90026
• Mosaic Gardens at Westlake: 111 S. Lucas Ave., Los Angeles, CA 90026
• Avenida Apartments: 321 N. Vermont Avenue, Los Angeles, CA 90004

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

• Medical
• Vision
• Dental
• Life Insurance
• 403(b) Retirement plan
• Employee Assistance Program (EAP)
• etc.

Openings:1

Job Description Summary:

The Program Manager, Housing Support Services Program (HSSP) will oversee a portion of the HSSP for adults residing in downtown and mid-city Los Angeles. HSSP is a specialized program that provides comprehensive and intensive field-based community mental health services designed to meet the unique needs of individuals in Permanent Supportive Housing (PSH) who are formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). The Program Manager will monitor and ensure the team of clinicians provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will provide administrative and clinical supervision for direct practice clinicians, if applicable. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs. This role requires supervision of clinicians on site, direct clinical services to HSSP clients, and crisis assessment and support of all residents living in PBH buildings included in Program Manager’s supervision portfolio. In order to provide consistent support in these three core job areas, the Program Manager role is 100% in person, rather than a hybrid schedule.

Job Description Essential Duties and Responsibilities:

• In collaboration with the Leadership team of HSSP, monitor all administrative aspects of agency’s Department of Mental Health (DMH) contracted HSSP, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner
• Complete required reporting to funders as outlined by contract requirements
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
• Provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards, if applicable
• Provide individual and team supervision, support, and performance evaluations for all assigned staff
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts
• Ensure adherence to funding source contract and performance standards
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
• Effectively represent agency at funding partner or collaborative meetings
• Maintain caseload of up to 10, if applicable
• Provide Intern training, support, and supervision as needed
• Provide training and support to peers as needed
• Support crisis management needs such as, risk assessments and psychiatric hospitalization applications
• Assist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line.

Job Description Qualifications:

• Master's degree in Social Work, Psychology, or a related field of study from an accredited university.
• Valid registration or licensure with the California Board of Behavioral Sciences.
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
• Knowledge of trauma informed services, housing first and harm reduction methodologies.
• Experience providing administrative and clinical supervision
• Experience working with people living with mental illness and/or substance abuse
• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Job Description Preferred Qualifications:

• DMH experience, psychiatric crisis assessment & response experience, field-based provider experience

Job Description Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day