HSS11 (IH45/West) Perishable - Production Specialist - Full Time

Joe V's Smart Shop; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Joe V’s Smart Shop, a division of H-E-B in the Greater Houston area, is seeking a Production Specialist to ensure in-store produced items meet quality standards and are merchandised effectively. You'll help prepare foods, monitor production flow, and uphold product integrity for customers.

You will provide friendly service, answer questions, and work with the team to rotate stock, label packages, and maintain sanitation.

Qualifications

• Experience in a fast-paced, high-volume environment.
• Experience in customer service and/or food preparation/service.
• Understanding of product rotation and department sanitation.

Responsibilities

• Cut, slice, dice, and chop food in the prep area.
• Package, label, and display products on the sales floor.
• Maintain sanitation in food prep areas.
• Mix, bake, decorate, and tray products.
• Weigh, wrap, and price packages using PLU codes.
• Stock and rotate items as needed.
• Collaborate with leadership to order product and wrap.
• Report missing signs or tags to managers.
• Report out-of-date or damaged product to managers.
• Organize and clean prep areas, freezers, coolers, ware room, and sales floor.
• Check shipments for freshness and quality.
• Sanitize equipment and work areas.
• Comply with procedures and regulations.
• Provide excellent customer service and answer questions.
• Explain preparation, safe handling, and nutrition as needed.
• Assist customers with selections.
• Stock/merchandise products to engage customers.

Skills

Communication skills

Customer service

Multitasking

Flexible schedule

Product rotation

Education

Completion of job skills training, compliance-related training, and Division orientation

Job description

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities

Job Summary: As a Production Specialist, you'll ensure all in-store produced items meet high quality standards, product integrity guidelines, and are merchandised in innovative and eye-catching ways. You will assist in preparing food and monitoring production flow and quality of items for sale to new and existing retail customers. You'll provide excellent customer service by performing all responsibilities and job duties with a sense of ownership and team approach.

Production/Stocking

Key Responsibilities & Essential Functions:

• Cuts, slices, dices, and chops food in the preparation area.
• Packages, labels, and displays products on the sales floor
• Maintains sanitation in food preparation areas
• Mixes, bakes, decorates, and trays / bags product
• Weighs, wraps, and uses mandatory PLU codes to label / price packages
• Stocks and rotates items as needed
• Collaborates with leadership to order product and wrap
• Reports missing signs or tags to the Department Manager or Shelf Edge team
• Reports all out of date and damaged product received issues to Department Manager

Compliance / Food Safety / Sanitation

• Organizes and cleans prep areas, freezers, coolers, wareroom, and sales floor
• Checks shipments for out-of-date and damaged product to ensure freshness and quality
• Cleans and sanitizes department, work areas, sales floor, displays cases, prep areas; properly operates / maintains and cleans equipment
• Complies with company / store / department operating procedures and federal / state regulations

Customer Service

• Provides excellent customer service by answering product and service-related questions and helping Customers
• May communicate preparation, safe handling, and nutritional aspects of products to Customers as needed
• Answers customers questions regarding products and assists them with selections
• Stocks/merchandises products effectively to engage customers

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Work Experience

Qualifications & Key Requirements:

• Experience working in a fast-paced, high volume environment
• Experience in customer service and/or prior food preparation/service

Knowledge/Skills/Abilities

• Working knowledge of product rotation, department / store sanitation, shrink awareness
• Understanding of basic financial workings of the assigned department, and how to drive profitability
• Communication skills
• Customer service skills
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work a flexible schedule

Education

• Completion of job skills training, compliance-related training, and Division orientation

Physical Demands & Working Conditions

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently stand, walk, and use fine motor movements
• Frequently be exposed to hot (non-weather) conditions
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, make movements with ulnar deviation, twist, push/pull with arms, and pinch
• Occasionally be exposed to cold (non-weather) conditions, wet conditions, and loud noise
• Safely maneuver around moving mechanical parts
• Demonstrate the ability to lift 55 lbs, and manage in excess of 85 lbs
• While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2025