HSS07 (Fuqua/Beltway) - Overnight Replenishment Lead - Full time

Mitiendatx; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Joe V’s Smart Shop, a division of H-E-B in the Greater Houston area, seeks an Overnight Replenishment Lead to supervise overnight stocking operations and maintain a steady workflow. You will ensure policy compliance and coordinate with the overnight team across departments.

The role requires strong customer service, solid communication, and the ability to manage shipments, stock, and displays in a fast-paced retail environment with flexible scheduling.

Qualifications

• Related experience in a fast-paced retail environment.
• Understanding of SOPs and store processes.
• Strong customer service and communication skills.

Responsibilities

• Oversees overnight stocking operations and workflow.
• Ensures compliance with company policies and SOPs.
• Leads overnight team and cross-department collaboration.
• Manages shipments, stock, and displays.
• Resolves issues with customers and Partners per guidelines.

Skills

Related experience

Fast-paced environment

High-volume environment

SOPs understanding

Customer service

Verbal and written communication

Interpersonal skills

PC skills

Flexibility in priorities

Multi-tasking

Education

Job skills training and compliance training

Division orientation

Job description

Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities

Job Summary: As an Overnight Replenishment Lead at Joe V's, ensure accurate, efficient day-to-day operations and a constant workflow with the overnight team, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service.

Key Responsibilities & Essential Functions:

Store Lead Operations:

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads the overnight stocking team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Administers / ensures compliance with company, Store, and department policies and procedures
• Receives / verifies incoming shipments; performs quality control
• Loads / unloads / moves products (some heavy and bulky); stocks shelves; refills displays
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Ensures successful communication of overnight operations to Manager
• Performs Department and cross-functional duties as needed

Food Safety / Sanitation:

• Ensures compliance with federal and state regulations and Store and department standard operating procedures
• Maintains organization, safety, and sanitation of work areas, sales floor, back room, and equipment

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

• months of related experience -
• Experience working in a fast-paced -
• high-volume environment -

Knowledge/Skills/Abilities:

• Strong working knowledge of department-related processes and SOPs -
• Understanding of basic financial workings of assigned department, and how to drive profitability -
• Advanced customer service skills -
• Strong verbal / written communication and interpersonal skills -
• PC skills -
• Ability to provide feedback on department procedures -
• Ability to be flexible in adjusting priorities -
• Ability to manage multiple priorities and shift focus between tasks; attention to detail and precision -
• Ability to work a flexible schedule -

Education:

• Completion of job skills training, compliance-related training, and division orientation -

Physical Demands & Working Conditions:

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly reach at waist, grasp
• Frequently stand, walk, shoulder circumduction
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
• Frequently exposed to ambient temperatures
• Occasionally be exposed to cold, wet (non-weather) conditions, and loud noise
• Safely maneuver around moving mechanical parts
• Demonstrate the ability to lift 90 lbs, and manage in excess of 85 lbs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 08/01/2023