HSS Coordinator - Northern, VA Market

UnitedHealthcare; Winchester (VA); Remote; USD 33,000 - 59,000; Full time

Job summary

UnitedHealthcare is seeking a Field-Based HSS Coordinator in the Northern Virginia market. You will manage a panel of members with behavioral health needs, complete risk assessments, develop service plans, and coordinate with providers to improve care utilization.

Travel to meet members is required 25–50% of the time. The role requires a health or human services degree or LPN, plus 1+ year in behavioral health and MS Office proficiency.

Qualifications

• Bachelor's degree in health or human services field or LPN.
• 1+ year of experience working directly with individuals with severe mental illness.
• 1+ year of experience with MS Office (Word, Excel, Outlook).
• Driver's license and reliable transportation and ability to travel within territory.

Responsibilities

• Be the primary care manager for a panel of serious mental illness (SMI) members.
• Complete Health Risk Assessments and Individualized Service Plans.
• Link members to needed services to ensure appropriate healthcare utilization.
• Collaborate with physicians, behavioral health providers and community partners; conduct face-to-face visits 25–50% of the time.

Education

Bachelor's degree in health or human services field

LPN

Tools

MS Office (Word, Excel, Outlook)

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - HSS Coordinator - Northern, VA Market (2389507)

HSS Coordinator - Northern, VA Market - 2389507

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to startCaring. Connecting. Growing together

This is a Field Based Position with a Home-Based Office. Approximately 25% of expected travel.

For consideration you must reside within a commutable distance of Northern VA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• The Care Coordinator will be the primary care manager for a panel of serious mental illness/SMI members with varying risk and may be assigned other health plan populations as needed.
• This position is responsible for completing Health Risk Assessments, Individualized Service Plans and linking members to needed services to ensure that the members are receiving the healthcare they need. Members worked within this position are those with behavioral health needs.
• This position would involve working with physicians, behavioral health providers, and other community stakeholders as well. Care Managers working with this population will be required to work in the field to complete face-to-face visits for 25-50% of assigned members.
• Care coordination activities will focus on supporting members’ medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. Care Coordinator will be responsible for collaborating and coordinating care with community partners such as the CSB.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• One of the following is required:
  • Bachelor’s degree in health or human services field
  • LPN
• 1+ year of experience working directly with individuals who have severe mental illness
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver’s license and reliable transportation and the ability to travel within assigned territory to meet with members and providers if required

Preferred Qualifications:

• LMSW, LBSW, MSW, LMHP, QMHP
• CCM certification
• Experience working with Medicaid/Medicare population
• Long term care/geriatric experience
• Experience working in team-based care
• Background in Managed Care
• Care coordination experience

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.