HSPD-12: Government Badging & Credentialing Specialist (Philadelphia, PA)

Citizant; Philadelphia (Philadelphia County); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Generous Paid Time Off (PTO)

Tuition Assistance & Professional Development Program

Job summary

A leading IT service provider is looking for a dedicated individual focused on managing the enrollment process for identity verification. Responsibilities include scheduling appointments, communicating effectively with applicants, and ensuring compliance with data security protocols. Ideal candidates will have strong organizational skills and experience with data management. This position offers competitive compensation and benefits, promoting a collaborative work culture.

Qualifications

• Experience with data management and coordination.
• Ability to adapt to changing security procedures.
• Prior experience in customer service or administrative position is a plus.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month.

Responsibilities

• Schedule appointments for identity verification and card activations.
• Collect and document personal information and biometric data.
• Verify authenticity of provided documents.
• Ensure compliance with data security regulations.
• Maintain accurate records of the enrollment process.

Skills

Microsoft Excel

Attention to detail

Interpersonal communication

Organizational skills

Education

High School diploma or GED

Job description

Overview

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We address challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services, focusing on the U.S. Departments of Homeland Security and Treasury. Citizant aims to hire ethical, talented, passionate, and committed "A Players" who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. We maintain a collaborative, supportive, small-company culture that values successful teamwork to address customer challenges.

Job Type: Full-time

Responsibilities

• Enrollment Process Management: Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying applicant identity and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

• Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

• Verification and Authentication: Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to confirm applicant identity before proceeding with enrollment.

• Data Security and Privacy: Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

• Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

• Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

• Compliance and Training: Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Qualifications

• Required Competencies:
• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary based on business needs).
• Perform other job-related duties as assigned.

• Physical Requirements:
• The role primarily involves sedentary work.
• Occasional stair climbing and periods of standing/walking for extended durations.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25–30 lbs.
• Typing for most of the day and effective communication through talking/listening.

• Education: High School diploma or GED certification.

• Clearance Requirement: US Citizenship is required; Active Public Trust/MBI clearance or ability to obtain one.

Benefits

• Health: Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary

$41,000 - $49,000 (depending on experience)