HSPD-12: Government Badging & Credentialing Specialist (Boston, MA*)

Citizant; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition Assistance

Job summary

Citizant in the Washington metropolitan area is seeking a detail‑oriented Enrollment Specialist to support PIV card activations, enrollments, and credential updates for federal personnel. You will schedule appointments, verify identities, collect required documentation, and ensure accurate data entry in a fast‑paced environment.

This role emphasizes professional customer service, clear communication, and strict data security.

Qualifications

• Experience using Excel for data management, coordination and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3–4 times a month (may vary, depending on the business need).
• Perform other job-related duties as assigned.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV activations, enrollments, certificate updates, and PIN resets.
• Answer phone calls and emails related to PIV credentials and access control.
• Coordinate enrollment for PIV cards, including verifying applicant identity and collecting documentation.
• Manage appointments to ensure steady applicant flow with accuracy.
• Accurately collect biometric data and personal information.
• Verify documents and information to prevent fraudulent enrollment attempts.
• Maintain data security and comply with privacy regulations.
• Communicate enrollment steps clearly and provide excellent customer service.
• Escalate and de-escalate customer concerns professionally.
• Maintain records of enrollment processes and status.
• Prepare and maintain spreadsheets tracking new applicants, contractors, and federal employees.
• Stay up to date with policies and training.

Skills

Microsoft Excel

Attention to detail

Interpersonal communication

Discretion

Organizational skills

Communication skills

Adaptability to security procedures

Customer service

Attend local hiring events

Other job duties as assigned

Education

High School diploma or GED

Job description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury.

Responsibilities

Enrollment Process Management:

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection:

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication:

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy:

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalate problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping:

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training:

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Requirements

Required Competencies:

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3–4 times a month (may vary, depending on the business need).
• Perform other job‑related duties as assigned.

Physical Requirements:

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25–30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential.

Education:

• High School diploma, GED certification.

Clearance Requirement:

• U.S. Citizenship is required.
• Active Public Trust/MBI clearance or the ability to obtain one.

Health and Welfare (H&W) Benefit:

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.