HSPD-12: Government Badging & Credentialing Specialist (Chamblee)

Citizant; Atlanta (GA); On-site; USD 35,000 - 438,000; Full time

Job summary

Citizant is seeking an HSPD-12: Government Badging & Credentialing Specialist for an essential role in the enrollment and credentialing process. Key responsibilities include scheduling PIV appointments, managing sensitive data, and providing excellent customer service to ensure a smooth enrollment experience for applicants. This entry-level position requires attention to detail, strong communication skills, and a commitment to data security.

Qualifications

• Clear understanding of PIV enrollment processes.
• Ability to handle sensitive information with discretion.
• Strong communication skills for explaining procedures to applicants.

Responsibilities

• Manage the enrollment process for PIV cards and verify applicant identity.
• Collect and document personal and biometric data accurately.
• Maintain records of the enrollment process and ensure data security.

Skills

Customer Service

Data Management

Attention to Detail

Education

High School Diploma or equivalent

Job description

HSPD-12: Government Badging & Credentialing Specialist (Chamblee)

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HSPD-12: Government Badging & Credentialing Specialist (Chamblee)

2 days ago Be among the first 25 applicants

Join to apply for the HSPD-12: Government Badging & Credentialing Specialist (Chamblee) role at Citizant

This range is provided by Citizant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,000.00/yr - $43,800,000.00/yr

Job Description

Salary Range: $35,000 - $43,800k (depending on experience).

Duties and Responsibilities

Enrollment Process Management

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
• Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
  
  

Documentation and Data Collection

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  
  

Verification and Authentication

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  
  

Data Security and Privacy

• Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  
  

Communication

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  
  

Recordkeeping

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  
  

Compliance and Training

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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