HSPD-12: Government Badging & Credentialing Specialist

Electrosoft; Andover (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Electrosoft Services, LLC is seeking a HSPD-12 Government Badging & Credentialing Specialist to support PIV enrollment, verification, and data handling. This on-site role focuses on appointment scheduling, documentation collection, and secure processing for federal credentials in a fast-paced environment.

You will coordinate enrollment steps, verify identities, and maintain accurate records while delivering excellent customer service and adherence to privacy regulations.

Qualifications

• High School diploma or GED required.
• Experience with Microsoft Excel.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attention to detail and strong organizational skills.
• Ability to adapt to changing security procedures.
• Attendance at local hiring events 3–4 times a month.

Responsibilities

• Schedule appointments and manage enrollment for PIV cards.
• Answer calls and emails related to PIV credentials and access control.
• Coordinate and conduct enrollment: verify identity and collect documentation.
• Manage appointments to ensure steady flow and accuracy.
• Accurately collect biometric data and other applicant details.
• Verify documents to prevent fraudulent enrollment attempts.
• Maintain data security and privacy; protect sensitive information.
• Communicate enrollment steps clearly to applicants and provide good service.
• Maintain enrollment records and status spreadsheets.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Discretion with confidential data

Customer service

Adaptability to security procedures

Education

High School diploma or GED

Tools

Microsoft Excel

Job description

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

HSPD-12: Government Badging & Credentialing Specialist

Duties and Responsibilities:

Enrollment Process Management

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answering phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Basic Qualifications

Required Competencies

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job-related duties as assigned.

Physical Requirements

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential

Education

• High School diploma, GED certification.

Pay Range: $30,000 USD - $40,000 USD

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled