HSPC Intake Coord, NonClinical

UnitedHealth Group; Middlesborough (KY); Remoto; USD 19.000 - 31.000; Tempo pieno

Descrizione del lavoro

UnitedHealth Group is seeking a Hospice Intake Coordinator, Non-Clinical, to manage timely hospice referrals and support evaluation, admission, and transfer processes. You will serve as the main contact for internal and external customers and ensure referral documentation is complete and compliant.

The role emphasizes collaboration with care centers and departments to verify insurance, obtain authorizations, and schedule evaluations, with a focus on accurate data handling and responsive service.

Competenze

• One (1+) year of administrative experience in a healthcare environment.
• Reliable internet service with the ability to work remotely with minimal disruption.
• Proficiency with general computer functions, email, internet navigation, and online systems.

Mansioni

• Serve as the first point of contact for internal and external customers, providing professional and responsive customer service.
• Receive, review, and document hospice referrals in compliance with applicable coverage criteria and company standards.
• Coordinate referral information with care centers, business development teams, and referral sources to support appropriate care placement.
• Gather and communicate necessary patient information to support timely scheduling of evaluations and admissions.
• Collaborate with internal departments to support insurance verification, payer authorization, and completion of referral requirements.
• Performs all other related duties as assigned.

Conoscenze

Administrative experience

Remote work capability

Computer literacy

Strumenti

Homecare Homebase

Descrizione del lavoro

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - HSPC Intake Coord, NonClinical (2399677)

HSPC Intake Coord, NonClinical - 2399677

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Hospice Intake Coordinator, Non ‑ Clinical is responsible for the timely coordination of hospice referrals, supporting the evaluation, admission, and transfer processes. This role serves as a key point of contact for internal and external customers and ensures complete, accurate, and compliant referral documentation to support patient access to hospice services.

Primary Responsibilities:

• Serve as the first point of contact for internal and external customers, providing professional and responsive customer service
• Receive, review, and document hospice referrals in compliance with applicable coverage criteria and company standards
• Coordinate referral information with care centers, business development teams, and referral sources to support appropriate care placement
• Gather and communicate necessary patient information to support timely scheduling of evaluations and admissions
• Collaborate with internal departments to support insurance verification, payer authorization, and completion of referral requirements
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• One (1+) year of administrative experience in a healthcare environment
• Reliable internet service with the ability to work remotely with minimal disruption
• Proficiency with general computer functions, email, internet navigation, and online systems

Preferred Qualifications:

• One (1+) year of home health or hospice intake experience
• One (1+) year of experience using Homecare Homebase

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14.00 to $22.25 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.