HSPC Intake Coord, NonClinical

UnitedHealth Group; Middlesborough (KY); Remote; USD 19,000 - 31,000; Full time

Job summary

UnitedHealth Group is seeking a Hospice Intake Coordinator, Non-Clinical to coordinate hospice referrals and support evaluation, admission, and transfer processes. This role acts as a key contact for internal and external customers and ensures complete, compliant referral documentation to support patient access to hospice services.

The position emphasizes accurate documentation, collaboration with care centers, and timely scheduling of evaluations.

Qualifications

• 1+ year of administrative experience in a healthcare environment
• Reliable internet service with the ability to work remotely
• Proficiency with general computer functions, email, internet navigation and online systems

Responsibilities

• Serve as the first point of contact for internal and external customers, providing professional and responsive customer service
• Receive, review, and document hospice referrals in compliance with applicable coverage criteria and company standards
• Coordinate referral information with care centers, business development teams, and referral sources to support appropriate care placement
• Gather and communicate necessary patient information to support timely scheduling of evaluations and admissions
• Collaborate with internal departments to support insurance verification, payer authorization, and completion of referral requirements
• Performs all other related duties as assigned

Skills

Healthcare admin experience

Remote work capability

General computer skills

Tools

Homecare Homebase

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Hospice Intake Coordinator, Non‑Clinical is responsible for the timely coordination of hospice referrals, supporting the evaluation, admission, and transfer processes. This role serves as a key point of contact for internal and external customers and ensures complete, accurate, and compliant referral documentation to support patient access to hospice services.

Primary Responsibilities:

• Serve as the first point of contact for internal and external customers, providing professional and responsive customer service

• Receive, review, and document hospice referrals in compliance with applicable coverage criteria and company standards

• Coordinate referral information with care centers, business development teams, and referral sources to support appropriate care placement

• Gather and communicate necessary patient information to support timely scheduling of evaluations and admissions

• Collaborate with internal departments to support insurance verification, payer authorization, and completion of referral requirements

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• One (1+) year of administrative experience in a healthcare environment

• Reliable internet service with the ability to work remotely with minimal disruption

• Proficiency with general computer functions, email, internet navigation, and online systems

Preferred Qualifications:

• One (1+) year of home health or hospice intake experience

• One (1+) year of experience using Homecare Homebase

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14.00 to $22.25 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.