HSN Customer Service Specialist

HSN; Clearwater (FL); Remote; USD 30,000 - 35,000; Full time

Job summary

HSN is seeking a Customer Service Specialist to join their work-from-home team. You will handle high volumes of inbound customer inquiries, assist with orders and refunds, while promoting additional products. This role offers an opportunity for growth within the QVC Group family of brands and requires strong communication and problem-solving skills.

Benefits

401(k) plan

Paid time off

Health care benefits starting day 1

Tuition reimbursement

Employee assistance program

Company discounts

Qualifications

• Must reside in an approved state.
• Experience required in customer service.
• Ability to work in a virtual environment.

Responsibilities

• Answer inbound customer calls and assist in problem-solving.
• Promote products and drive sales during high call volume.
• Maintain a distraction-free work-from-home environment.

Skills

Problem-Solving

Communication

Customer Service

Technical Troubleshooting

Education

High School Diploma or equivalent

Job description

Join to apply for the HSN Customer Service Specialist role at HSN

Join to apply for the HSN Customer Service Specialist role at HSN

Get AI-powered advice on this job and more exclusive features.

US55505

HSN Work at Home Customer Service

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

HSN Customer Service Specialists play an essential role in answering inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and drive sales while maintaining a high-paced call volume.

Life with HSN as a Customer Service Specialist

• Must reside in one of our HSN approved states
• Busy day handling a high volume of inbound customer inquiries
• Provide a distraction free work from home environment
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor
• Work from Home
  
  

Compensation

• Starting rate is $15.00/hour.
  
  

Who We Are

HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

• Learn and work in a virtual environment
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours as required.
  
  

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
• Headset compatible with HSN specifications.
• High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option i.e. no 5G Home, Wi-Fi or Starlink
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.
  
  

Training Schedule

Your HSN career begins with a paid training period where attendance and participation is required. Your first day will be on a Thursday to complete Tech Set Up. After you connect orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ.

The Application Process

Our application process is candidate-led.

• Complete Application
• Complete skills assessment on mobile device or computer
• Self-Schedule interview
  
  

Remote work is not permitted in NYC at this time.

This is a remote position.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on.If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail

Referrals increase your chances of interviewing at HSN by 2x

Get notified about new Customer Service Specialist jobs in Clearwater, FL.

Remote - Customer Service Representative - TPA

Tampa, FL $26,000.00-$286,000.00 1 week ago

St. Petersburg, FL $17.00-$17.00 2 weeks ago

Part Time Client Satisfaction Specialist

Clinical Administrative Coordinator - National Remote

Tampa, FL $38,000.00-$43,000.00 5 days ago

Tampa, FL $75,000.00-$150,000.00 4 days ago

Tampa, FL $75,000.00-$150,000.00 4 days ago

St. Petersburg, FL $75,000.00-$150,000.00 4 days ago

Tampa, FL $50,000.00-$150,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.