HRSN Support Coordinator

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k contribution after 1 year

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education opportunities

Job summary

Mid-Willamette Valley Community Action Agency seeks an HRSN Support Coordinator to manage referrals, support tenancy services, and coordinate with community resources in Marion and Polk counties.

The role supports the HRSN program through data entry, outreach, and client-centered service delivery, with a focus on equity, dignity, and opportunity.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Three years of case management or social services experience required.
• Experience with housing, sheltering, or homelessness-related programs preferred.

Responsibilities

• Accepts and assigns incoming HRSN referrals in Unite Us.
• Confirms OHP member eligibility and gathers documentation for authorization.
• Supports Tenancy Support activities, coordinating with landlords and clients.

Skills

Housing First

Trauma-informed care

NeedNavigator

Unite Us

Microsoft Office

Education

High School Diploma or GED

Associate's degree in Social Services

Tools

NeedNavigator

Unite Us

Microsoft Office

Job description

Mid-Willamette Valley Community Action Agency

OUR MISSION:

MWVCAA invests in people and their futures to reduce the impacts of poverty.

OUR VISION:

We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as an HRSN Support Coordinator.

The HRSN Support Coordinator provides administrative coordination and direct client-facing support across the HRSN Tenancy Support and Outreach and Engagement (O&E) program in Marion and Polk counties. This position is funded through the Coordinated Care Organization (CCO) and operates within MWVCAA's Community Resource Program. The coordinator supports active caseloads, coordinates referral workflows, assists with member and landlord communication, and maintains data quality across program platforms. This is a grant-funded position through November 2027, with potential extension contingent upon continued funding.

This team offers a lot of growth opportunities and professional development through hands-on experience.

Tuesday - Saturday. Day shift. Flexibility required.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Associate's degree in Social Services or a related field preferred.
• Three years of case management or social services experience required.
• Experience with housing, sheltering, or homelessness-related programs strongly preferred.
• Equivalent combination of education and experience will be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug screenings.
• CPR/AED and First Aid Certification required within first 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Housing First principles, trauma-informed care, and person-centered service delivery; understanding of social determinants of health and barriers to accessing services.
• Familiarity with OHP/Medicaid systems and HRSN program requirements; knowledge of tenant rights, Fair Housing practices, and community-based resources in Marion and Polk counties preferred.
• Proficiency in NeedNavigator, Unite Us, and Microsoft Office (Word, Excel, Outlook, Teams); ability to learn and adapt to new data and documentation systems.
• Strong organizational and time management skills; ability to manage multiple tasks, meet competing deadlines, and maintain accurate records with consistent follow-through.
• Effective oral and written communication skills; ability to work respectfully with diverse clients, landlords, partners, and internal staff.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Accepts and assigns incoming HRSN referrals in Unite Us; monitors the referral queue and ensures timely distribution to HRSN Support Specialists in accordance with program workflows.
• Assists HRSN Support Specialists with confirming OHP member eligibility for the HRSN Medicaid benefit and gathering required documentation for service authorization.
• Supports members and HRSN Support Specialists with Tenancy Support activities, including collecting landlord documentation, communicating HRSN program information to landlords and property managers, and coordinating warm handoffs to community resources.
• Conducts Outreach and Engagement (O&E) activities as assigned, including community outreach, needs screening, and connection of potential members to the HRSN program.
• Enters and maintains accurate data in NeedNavigator, Unite Us, and other required platforms; supports data quality review and assists with quality control for team data entry.
• Maintains organized and up-to-date client records and program documentation; supports program reporting activities and data disaggregation to identify service trends and gaps.
• Communicates directly with members, landlords, and property management companies to follow up on service coordination, documentation, and outstanding needs.
• Provides information about community resources and supports warm handoffs to internal MWVCAA programs and external partners to address whole-person member needs.
• Responds to phone and email inquiries from members, partners, and program contacts; escalates complex issues to the ARCHES Program Manager as appropriate.
• Participates in regular program meetings, trainings, supervision, and team collaboration; supports ongoing program development and process improvements.
• Adheres to all HRSN program guidelines, MWVCAA policies, and PacificSource CCO requirements; maintain appropriate professionally boundaries at all times.
• Participates in community outreach activities as assigned to support program awareness and member enrollment.
• Maintains consistent attendance and punctuality; some evening or weekend hours may be required.
• Participates in relevant agency meetings, trainings, and partner convenings as assigned.
• Provides coverage for the Eviction Prevention lobby as needed by welcoming clients, responding to inquiries, conducting initial screenings, directing individuals to appropriate staff or resources, and ensuring a positive and professional customer service experience.

Other

• Consistent punctuality and reliable attendance are essential requirements for this role.
• Ability to work effectively and maintain positive, professional relationships with team members and clients.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regulates emotions and maintains calm demeanor during interactions with clients who may be experiencing housing instability, trauma, or crisis situations.
• Manages pressures of a fast-paced, deadline-driven environment with frequent competing demands for attention and responsiveness.
• Specific vision abilities required include close vision and ability to adjust focus; manual dexterity for handling office equipment; occasionally lift up to 25 pounds.
• Occasional driving in all weather conditions to client sites, partner locations, and agency offices in Marion and Polk counties.

WORK ENVIRONMENT

This position requires on-site work and is not eligible for remote work.

• Primarily indoor, office-based work environment with regular community-based work at client homes, partner sites, and housing provider locations.
• Some evening or weekend hours may be required; occasional remote work as approved by supervisor.
• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or behavioral health challenges.
• Occasional urgent situations may require coordination with law enforcement or emergency services.

WHAT WE OFFER

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company‑sponsored continuing education.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone]

partial list of essential duties and responsibilities. To review the full job description, download below.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [e-mail] or call 503-585-6232 to ask for a HR Team Member.