Float Program Manager - Sheltering ARCHES CRP & HYS

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k contribution after 1 year

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education opportunities

Job summary

Mid-Willamette Valley Community Action Agency in Salem, Oregon, seeks a Float Program Manager to oversee ARCHES/HYS sheltering services. You will supervise staff, manage operations, ensure compliance, and support grants across CRP and HYS.

The role requires experience in social services, shelter settings, and strong communication, with evening/weekend hours. On-site work with occasional remote tasks, competitive benefits and a mission-driven culture. Equal opportunity employer.

Qualifications

• Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field. An equivalent combination of relevant education and experience may be accepted.
• A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
• Driver qualification status required for this position; driver license and insured vehicle available for use on the job; satisfactory drive record.
• Candidate must pass Oregon Department of Human Services criminal background check; MWVCAA agency background check; pre-employment and random drug/alcohol screens.
• Basic Life Support/First Aid Certification required within first 30 days of hire.

Responsibilities

• Manages the day-to-day operations of ARCHES/HYS sheltering services.
• Provides support to staff when client interactions escalate.
• Establishes and maintains relationships with law enforcement, neighbors, and city officials.
• Builds and maintains relationships with volunteers and provides training for a growing volunteer base.
• Participates in internal and external meetings, trainings, and compliance events.
• Applies for shelter and basic needs services funding to expand service opportunities.
• Adheres to program policies to protect staff, clients and volunteers.
• Demonstrates excellence in HMIS and data-driven protocols.
• Embraces Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies.
• Completes spend down of all grant allocations while providing high-quality client service.
• Maintains full compliance with all federal, state, and grant funding requirements, ensuring data quality and compliance.
• Models compliance with MWVCAA Safety Policy.
• Shows commitment to community-based projects and collaborating with co-located agency partners.
• Attends and participates in annual trainings; maintains on-site attendance and punctuality.
• Responds quickly when on-site management is required; may take on additional responsibilities.

Skills

Computer skills

Reading contracts

Planning and time management

Oral and written communication

Evenings/weekends hours

De-escalation

Tools

Word

Excel

Outlook

Database software

Video conferencing

Job description

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty.

Our Vision: We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Float Program Manager. The Float Program Manager for the Community Resource Program and Home Youth Services Sheltering departments will be responsible for administering programming aimed at providing a safe, warm place with vital services for the area's homeless population. The person in this position will provide direct supervision of program staff, oversee project operations, and develop program policies for 24/7 shelters. This position will monitor multiple grants allocated to CRP and HYS by community partners.

Schedule: Night Shift

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION And/or EXPERIENCE

• Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field. An equivalent combination of relevant education and experience may be accepted.
• A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualification status required for this position. Driver License, insured vehicle available for use on the job and satisfactory drive record for previous three years required.
• Candidate must pass Oregon Department of Human Services criminal background check
• Candidate must pass MWVCAA agency background check.
• Candidate must pass pre-employment and random drug/alcohol screens.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.

Knowledge, Skills, And Abilites

• Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.
• Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
• Must possess excellent planning, organization and time management skills.
• Ability to effectively communicate both orally and in written form.
• Ability to work evenings, weekends, early morning hours as part of standard shifts.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
• Ability to effectively de-escalate heightened interactions.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Manages the day-to-day operations of ARCHES/HYS sheltering services.
• Provides support to staff when client interactions escalates.
• Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials.
• Builds and maintains relationships with volunteers and provides training for a growing volunteer base.
• Participates in internal and external meetings, trainings, and other compliance events.
• Applies for shelter and basic needs services funding to expand service opportunities.
• Adheres to program policies in order to protect staff, client and volunteer safety.
• Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.
• Embraces the mission and best practice philosophies of Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies.
• Completes spend down of all grant allocations, while providing the highest level of client service possible. Provides low barrier client-centered process to services.
• Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
• Models full compliance with MWVCAA Safety Policy.
• Displays commitment to community-based projects and needs that are not covered by current grant structures (i.e., finding ways to solve homelessness beyond grant administration).
• Displays commitment and cooperation with co-located agency partners.
• Attends and participates in annual trainings.
• Consistent on-site attendance and punctuality.
• Able to respond quickly when situations arise that require a manager to attend on-site.
• May be assigned other responsibilities that further program goals and objectives.

Supervisory Responsibilities

Directly supervises approximately 5 employees over multiple shifts. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL AND MENTAL DEMANDS

• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
• Attends and engages in required annual trainings.
• Working evenings and weekends when necessary.
• Specific vision abilities are required of this position. Frequently required to hear and speak.
• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling office equipment.

WORK ENVIRONMENT

• This position requires on-site work and is not eligible for remote work.
• Works in conjunction with ARCHES and community partner programs serving client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Working with customers/clients over the phone and in-person.
• Occasional remote work from home.
• Occasional driving in all weather conditions. Occasionally exposed to outside weather conditions.
• Variable and flexible work hours.

What We Offer

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company‑sponsored continuing education

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

• This is a partial list of essential duties and responsibilities. To review the full job description, download below.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [e-mail] or call 503-585-6232 to ask for a HR Team Member.

Oregon Department of Human Services criminal background check and Pre-employment drug screening test required.