HRSN Analyst

HMSA; Honolulu (HI); On-site; USD 70,000 - 100,000; Full time

Job summary

HMSA in Honolulu, Hawaii, seeks a data- and reporting-focused professional to manage HRSN reporting, dashboards, and program monitoring. The role supports MQD reporting, program leadership, and cross-functional teams to improve implementation and outcomes for members.

Responsibilities include data analysis, dashboard maintenance, issue resolution, and collaboration across IT, claims, analytics, and operations to enable rapid cycle improvements and compliant program execution.

Qualifications

• Proficient in analyzing data from multiple sources to identify trends and issues.
• Experience creating and interpreting reports and dashboards for leadership.
• Ability to work across departments to implement improvements.
• Strong problem-solving and communication skills.

Responsibilities

• Generates required HRSN reporting from available systems, including monthly, quarterly, and ad hoc reports for MQD and internal leadership.
• Builds, maintains, and refines monitoring dashboards to track referrals, authorization status, utilization, provider capacity, service delivery trends, payment issues, and other implementation indicators.
• Monitors benefit uptake and implementation performance across HRSN programs such as medical respite, nutrition supports, reentry services, housing supports, and CIS+ as applicable.
• Researches data, claims, referrals, authorizations, and billing issues to support timely resolution and reduce barriers for members and providers.
• Analyzes trends and root causes of HRSN implementation challenges, including workflow gaps and reporting inconsistencies.
• Partners with leadership, claims, utilization management, IT, analytics, and provider operations to translate findings into fixes.
• Uses data and qualitative feedback to support rapid-cycle improvement as HRSN benefits move from launch to sustainable operations.
• Supports workflows, monitoring tools, data definitions, status tracking, and documentation standards to operationalize HRSN services.
• Prepares summaries, issue logs, and implementation updates for decision-making and accountability.
• Supports documentation to demonstrate alignment with MQD requirements, waiver expectations, reporting protocols, and internal compliance standards.
• Maintains organized workpapers, data definitions, assumptions, and validation notes to support monitoring, review, and audit readiness.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

Skills

Data analysis

Reporting

Dashboards

Cross-functional collaboration

Problem solving

Job description

1. HRSN Reporting, Dashboards & Monitoring
   • Generates required HRSN reporting from available systems, including monthly, quarterly, and ad hoc reports for MQD and internal leadership.
   • Builds, maintains, and refines monitoring dashboards to track referrals, authorization status, utilization, provider capacity, service delivery trends, payment issues, and other implementation indicators.
   • Monitors benefit uptake and implementation performance across HRSN programs such as medical respite, nutrition supports, reentry services, housing supports, and CIS+ as applicable.
2. Data Research & Issue Resolution
   • Researches data, claims, referral, authorization, billing, and operational issues to support timely resolution and reduce barriers for members, providers, and internal teams.
   • Analyzes trends and root causes related to HRSN implementation challenges, including workflow gaps, reporting inconsistencies, provider questions, and system configuration impacts.
   • Partners with HRSN Program leadership, external relations, claims, utilization management, IT, analytics, and provider operations to translate findings into practical fixes.
3. Rapid-Cycle Improvement & Program Implementation Support
   • Uses data and qualitative feedback to support rapid-cycle improvement as HRSN benefits move from launch to sustainable operations.
   • Supports development and refinement of workflows, monitoring tools, data definitions, status tracking, and documentation standards needed to operationalize HRSN services.
   • Prepares concise summaries, issue logs, and implementation updates that inform decision-making, escalation, and cross-functional accountability.
4. Compliance, Documentation & Audit Support
   • Supports documentation needed to demonstrate alignment with MQD requirements, waiver expectations, reporting protocols, and internal compliance standards.
   • Maintains organized workpapers, data definitions, assumptions, and validation notes to support monitoring, review, and audit readiness.
5. Performs all other miscellaneous responsibilities and duties as assigned or directed.