HRSD Consultant ServiceNow-TL , Florida USA

ICG Automation; Charlotte (NC); Remote; USD 53,000 - 82,000; Part time

Job summary

ICG Automation seeks a ServiceNow HRSD Consultant to provide strategic HR service delivery solutions. This part-time remote role offers opportunities for growth into full-time positions. Ideal candidates will have extensive experience in ServiceNow implementations and strong communication skills to effectively lead projects. Join a dynamic team focused on optimizing HR processes and enhancing organizational efficiency.

Qualifications

• 5+ years of hands-on experience with ServiceNow HRSD implementations.
• Completed at least 5 end to end HRSD implementations.
• Solid understanding of HR operations and policies.

Responsibilities

• Implement and configure ServiceNow HRSD modules including HR Case and Knowledge Management.
• Collaborate with stakeholders to analyze requirements and customize workflows.
• Lead HRSD workstreams from discovery through support.

Skills

ServiceNow HRSD

Project Leadership

Communication

Education

ServiceNow Certified System Administrator (CSA)

HRSD Implementation Specialist Certification (CIS)

Job description

HRSD Consultant ServiceNow-TL , Florida USA

HRSD Consultant ServiceNow-TL , Florida USA

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Location: Florida, North Carolina, or Virginia candidates preferred

Job Type: Part-time Remote (can lead to Full-time role)

• About ICG
• ICG is a technology consulting, software, and solution development services company headquartered in Miami, FL. We specialize in cloud management, automation, and seamless integration between public and private cloud environments. As a trusted and long-standing ServiceNow and VMware partner, ICG is known for delivering scalable, innovative enterprise solutions that accelerate digital transformation across industries.
• Position Summary
• ICG is seeking an experienced ServiceNow HRSD Consultant to join our growing ServiceNow Practice. This role focuses on delivering innovative, efficient, and scalable HR Service Delivery (HRSD) solutions to enterprise clients. The ideal candidate will possess deep expertise in configuring and implementing ServiceNow HRSD modules and have strong communication and project leadership skills.
• Key Responsibilities
• Implement and configure ServiceNow HRSD modules, including:
• HR Case and Knowledge Management
• Employee Service Center
• Lifecycle Events
• HR Integrations
• Collaborate with stakeholders to gather and analyze business requirements and translate them into scalable ServiceNow solutions.
• Customize workflows, forms, notifications, business rules, and UI policies.
• Provide expert guidance on platform best practices, upgrades, and HRSD optimization.
• Lead HRSD workstreams from discovery and design through testing, deployment, and support.
• Document current-state HR operations and define future-state processes for HR service delivery transformation.
• Create detailed implementation plans, timelines, and architecture outlines.
• Identify risks early and manage all aspects of delivery to ensure on-time, quality project execution.
• Support UAT, go-live activities, and post-deployment stabilization.
• Define and build user journeys and user stories for Employee Service Portal, Knowledge Management, and Case Management.
• Facilitate configuration reviews and feedback sessions with stakeholders.
• Required Qualifications
• 5+ years of hands-on experience with ServiceNow HRSD implementations.
• 5+ years of experience delivering one or more additional ServiceNow modules.
• Completed a minimum of 5 end to end HRSD implementations.
• Solid understanding of HR operations, policies, and best practices.
• Proven experience with HRSD configurations: Case Management, Knowledge Management, Lifecycle Events.
• ServiceNow Certified System Administrator (CSA) required.
• HRSD Implementation Specialist Certification (CIS) required.
• Preferred Qualifications
• Experience with third-party HR systems integration (e.g., Workday, SAP SuccessFactors).
• Exposure to other ServiceNow modules such as ITSM or CSM.
• Familiarity with Agile or Scrum methodologies.
• 3rd Party Integration experience.
• Working experience with Yokohama platform version, Xanadu at a minimum.
• Consultant must have ServiceNow Developer experience, building custom solutions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at ICG Automation by 2x

Sign in to set job alerts for “Consultant” roles.

School-Based Medicaid Billing Consultant

Charlotte, NC $53,000.00-$81,200.00 1 week ago

Institutional Client Management Consultant

Lean Consultant - Business Process Optimization

Sr. Lead Strategic Business Consultant – Product Manager

Principal Consultant - Transaction Banking

Senior Consultant, Risk & Regulatory Advisory

Charlotte, NC $80,020.00-$119,653.00 3 days ago

Associate Partner - Fast Track to Management Program

Charlotte, NC $200,000.00-$300,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.