HRS Operational Excellence Manager, Americas

Eaton; Beachwood (OH); On-site; USD 113,000 - 165,000; Full time

Job summary

Eaton is seeking an HRS Operational Excellence Manager, Americas to lead the transformation and continuous improvement of HR Services across the region. The role spans the United States, Canada, Mexico, Central and South America, the Caribbean, and requires leadership of the Americas HRS OPEX team.

The position is based at the North America HQ in Beachwood, OH, with relocation considered for candidates outside a 50 mile radius.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 5 years of progressive experience in operational excellence, continuous improvement, shared services, service delivery, process transformation, HR operations, or technology implementation.
• Must be legally authorized to work in the United States without sponsorship.
• Lean or Six Sigma certification preferred.
• Experience operating across multiple countries, languages, or regulatory environments strongly preferred.
• HR Shared Services or other global business services experience preferred.

Responsibilities

• Lead operational excellence across HR Services in the Americas, partnering with regional and global teams to improve processes, performance, technology, and the employee experience.
• Drive continuous improvement initiatives, standardize and streamline HR processes, and use performance insights to identify opportunities that enhance service quality, efficiency, productivity, and compliance.
• Advance digital transformation and the adoption of HR technologies, while building operational excellence capabilities across HRS teams.
• As a people leader, lead, coach, and develop the Americas HRS OPEX team, driving consistent, scalable, and sustainable HR service delivery across the region.

Skills

Operational Excellence

Continuous Improvement

Lean Six Sigma

People Leadership

Stakeholder Management

Process Transformation

HR Operations

Cross-Functional Collaboration

Project Management

Global/Regional Experience

Education

Bachelor's Degree

Lean Six Sigma Certification

Tools

None

Job description

Career Opportunities: HRS Operational Excellence Manager, Americas (75417)

Requisition ID75417-Posted10/16/2026

Eaton’s Corporate Sectordivision is currently seeking aHRS Operational Excellence Manager, Americas.

The expected annual salary range for this role is $113000- $165000a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Join Our Team: Making a Difference at Eaton

We are seeking an HRS Operational Excellence Manager, Americas to lead the transformation and continuous improvement of HR Services across the region. In this highly influential role, you will shape and execute the regional operational excellence strategy, translating global HRS standards into scalable solutions that improve quality, productivity, service, cost, compliance, and the employee experience. You will lead continuous improvement, process governance, operational performance management, digital enablement, and capability building, partnering with HR Services leaders to identify performance gaps, prioritize high-impact opportunities, and implement sustainable solutions. With responsibility spanning the United States, Canada, Mexico, Central and South America, and the Caribbean, you will lead and develop a team of OPEX professionals while driving greater consistency, efficiency, and innovation across HR Services throughout the Americas. This position will be based out of our North America HQ in Beachwood, OH. If candidates are not located within a 50 mile radius of Beachwood, OH relocation will be considered.

What will you do?

In this role, you will lead operational excellence across HR Services in the Americas, partnering with regional and global teams to improve processes, performance, technology, and the overall employee experience. You will drive continuous improvement initiatives, standardize and streamline HR processes, and use performance insights and customer feedback to identify opportunities that enhance service quality, efficiency, productivity, and compliance. You will also help advance digital transformation and the adoption of HR technologies, while building operational excellence capabilities across HRS teams. As a people leader, you will lead, coach, and develop the Americas HRS OPEX team, driving consistent, scalable, and sustainable HR service delivery across the region.

Qualifications:

Basic Qualifications

• Bachelors Degree from an accredited institution required.
• Minimum of 5 years of progressive experience in operational excellence, continuous improvement, shared services, service delivery, process transformation, HR operations, or technology implementation.
• Must be legally authorized to work in the United States without sponsorship.

Preferred Qualifications:

• Prefer Bachelor's degree in business, human resources, engineering, operations, technology, or related discipline.
• Lean or Six Sigma certification preferred.
• Experience operating across multiple countries, languages, or regulatory environments strongly preferred.
• HR Shared Services or other global business services experience preferred.

Position Criteria:

• Experience leading complex, cross functional improvement or transformation initiatives.
• Experience leading and developing professionals in a matrixed environment.
• Demonstrated ability to influence regional and global stakeholders without relying solely on direct authority.
• Strong people leadership, coaching, facilitation, and stakeholder management skills.
• Ability to challenge established practices constructively and translate disagreement into decisions.
• Sound judgment in balancing global standards with regional business, legal, regulatory, and operational requirements.
• Strong written and verbal communication skills.
• English proficiency required.
• Ability to manage competing priorities and maintain accountability for delivery and measurable results.
• Strong working knowledge of Lean, Six Sigma, structured problem solving, root cause analysis, and process design.
• Demonstrated ability to translate operational data into decisions and executable action plans.
• Experience defining and managing service, quality, productivity, cost, and customer experience measures.
• Knowledge of project, portfolio, and change management disciplines.
• Ability to develop and govern standard operating procedures, controls, process documentation, and training materials.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.