HRMS PROJECT MANAGER

Quantum Strides LLC; Hampton (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A growing technology firm in Virginia is seeking an experienced ERP Technical Services Manager to oversee the implementation and management of Microsoft Dynamics 365 Finance and Operations systems. The ideal candidate will have over 5 years of experience, strong problem-solving and interpersonal skills, and familiarity with ERP financial applications. This role ensures that the agency's financial systems are efficient and robust.

Qualifications

• 5+ years’ experience as Technical Manager or Lead in support of ERP Financials Software applications.
• Ability to motivate and inspire teams to achieve goals.
• PMP Certification preferred.

Responsibilities

• Develop and manage the tactical plan for software implementation.
• Identify and resolve IT and technical issues.
• Supervise critical path activities and troubleshoot problems.

Skills

In-depth working knowledge of Financials ERP software

Strong critical thinking skills

Strong interpersonal skills

Experience managing full life cycle deployment

Strong customer service background

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Dynamics Finance and Operations AX2012 or D365

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Our innovative and growing company is seeking to hire experienced candidates for the position of ERP Technical Services Manager. We look forward to viewing your resume. The client is looking to hire an ERP Technical Services manager that can deliver value to the agency utilizing Microsoft Dynamics 365 Finance and Operations software system to manage its agency finances.

Responsibilities

• Participates in developing and monitoring department goals, objectives, and systems.
• Identify and resolve IT and technical issues relative to the financial system.
• Hold regular progress meetings with departmental management to ensure software is providing information the agency requires.
• Develop and manage the tactical plan for implementation of updates, fixes, and enhancements including development of timelines and documentation regarding the implementation process.
• Work closely with all HRT Departments to ensure customer needs are met.
• Research product development options and aid in analysis for product direction.
• Supervises critical path activities to troubleshoot or escalate appropriately.
• Assist in aligning IT with business requirements.
• Work with application analysts in support of day-to-day operations for ERP applications.
• Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
• Serve as a technical resource to assist in continued growth and utilization of the software system.
• Identify customer needs and understand the difference between functional and technical support.
• Coordinate with the Database Services, Information Technology and Technology Project teams to quickly resolve issues.
• Responsible for the management, productivity and quality of service and work of direct reports.
• Manage records created and received in compliance with the client’s Management Policies and Procedures.
• Prepare and/or coordinate with other departments any documentation required in support of audits and reviews (FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit, etc.).
• Performs other duties as assigned.

Required Knowledge, Abilities and Skills

• In-depth working knowledge of Financials ERP software as it relates to technically supporting financial applications.
• Technical knowledge of ERP Applications.
• Ability to quickly identify problems and implement solutions with minimal downtime.
• Strong critical thinking skills, using logic and analysis to identify strengths and weaknesses of different approaches.
• Strong interpersonal, organizational and communication skills.
• Strong people management skills to handle a varied workload and potential stressful situations.
• Able to work with groups to build consensus.
• Positive, flexible, pro-active approach to delivery.
• Able to deal with uncertainty.
• Reliability and willingness to assume responsibility for achieving team goals.
• Strong customer service background with attention to detail, and excellent verbal, written, interpersonal, presentation and negotiation skills.
• Experience managing programs involving full life cycle deployment from conception to production, collaborating with departments on all aspects of solution delivery.
• Ability to motivate, inspire, counsel, and facilitate individuals and teams to take responsibility and accountability for goals.
• Implement and lead an effective business process change management process with impact analysis and approvals across the project team.
• Good interpersonal skills interfacing between business and IT teams.
• Ensure regulatory compliance by defining and adhering to processes and maintaining updated documentation.
• Strong quantitative, analytical and problem-solving skills.
• Ability to convey information effectively and work well in structured and unstructured environments.
• Ability to interface with end users and understand and support their requirements.
• Ability to handle multiple tasks simultaneously and meet deadlines; adapt to a rapidly changing environment.
• Excellent written and verbal communication skills with a strong customer focus.
• Adhere to Project Management practices and change control processes.

Required Software Knowledge and Skills

Proficiency in using computer systems and the listed software applications associated with performance of assigned work. Basic problem-solving skills related to software applications used is expected. Software usage relevant to job duties will be evaluated.

Essential Software Applications

Microsoft Outlook, Word, Excel, and PowerPoint; Microsoft Dynamics Finance and Operations AX2012 or D365.

Qualifications

• Training and/or Education: Bachelor’s Degree in Computer Science or a related field from an accredited college or university.
• Required Experience: 5+ years’ experience as Technical Manager or Lead in support of ERP Financials Software applications.
• Preferred Experience: Microsoft Dynamics Finance and Operations AX2012 or D365.
• Licenses or Certificates: PMP Certification preferred.

Special Requirements

This position is classified as essential personnel.

FLSA Status

Exempt

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.

Unusual Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.