HRIS Systems Analyst I

Mass General Brigham (Enterprise Services); Somerville (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is looking for a Support Analyst to provide critical HR applications and system support. This role involves troubleshooting HR systems, analyzing data, and collaborative problem-solving. Ideal candidates will have experience in HR systems and a Bachelor's degree, along with excellent communication skills and a strong commitment to process improvement.

Qualifications

• 2-3 years experience in HR or related setting.
• Proficiency in database management and security.
• Experience in analyzing HRIS and HR metrics.

Responsibilities

• Provide support for HR systems and resolve complex problems.
• Assist HR Support Center with troubleshooting.
• Recommend process improvements and innovative solutions.

Skills

Knowledgeable in human resources principles

Familiarity with Human Resources systems

Advanced knowledge of PC applications

Ability to collaborate and provide support

Exceptional interpersonal and communication skills

Education

Bachelor's Degree (preferred)

Tools

Workday

ServiceNow

HealthStream

Microsoft Office Suite

Job description

As a member of the Mass General Brigham Human Resources Learning & Development Operations team, this position provides administration of HR applications and system support for workforce members. The incumbent will also perform data auditing, and analysis using multiple data sources. The incumbent will be expected to identify issues/problems and offer resolutions to our customers. The Support Analyst will report directly to the Manager, Learning & Development Operations.

Responsibilities:

• -Ability to provide support of HR systems for managers and employees to research and resolve complex problems or unexpected results; recommend solutions or alternate methods to meet business needs of end users
• -Assist HR Support Center in troubleshooting complex questions
• -Recommend process improvements, innovative solutions, or policy changes to leadership which can best utilize the functions within HR systems
• -Demonstrate ability to work cross-functionally with HR Operations business, and corporate teams
• -Participate in developing training material and best practice processes for users
• -Demonstrate ability to take ownership and consistently deliver on commitments
• -Liaison with third-party vendors when troubleshooting user issues, system changes, and training needs
• -Ability to exercise integrity and judgement in complex and ambiguous situations
• -Complete various projects/tasks as assigned
  

Education

• Bachelor's Degree preferred, preferably with a concentration in Human Resources, Information Systems, or related field.
• A combination of education and experience may be substituted for requirements.

Experience

• 2-3 years experience required, preferably in a Human Resources, Healthcare, or related setting.

Knowledge, Skills and Abilities

• - Knowledgeable in human resources principles, best practices and current trends.
• - Familiarity with Human Resources systems, particularly Workday, ServiceNow, HealthStream, Workforce Validate, and OnBase.
• -Experience with Primary Source Verification and Tuition Assistance a plus
• -Advanced knowledge of PC applications, e.g., Microsoft Office Suite, Word, Excel and PowerPoint.
• - Experience in analyzing HRIS and HR metrics.
• - Ability to collaborate and provide support.
• - Proficiency in database management and security.
• - Exceptional interpersonal and communication skills.
• - Ability to navigate and handle complicated situations.

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.