HRIS & SuccessFactors Administrator

NW Natural

Portland (OR)

Hybrid

USD 89,000 - 140,000

Full time

35 hours ago

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Benefits offered by this job

Health insurance

Vacation time and leave

Tuition reimbursement

401K match

Stock purchase plan

Job summary

NW Natural in Portland, OR is seeking an HR Technology Administrator to own and optimize the Hire-to-Retire portfolio, blending hands-on SAP SuccessFactors administration with solution ownership and stakeholder collaboration.

You will configure Employee Central, Recruiting, Onboarding, Compensation, Performance & Goals, Learning, and Succession modules, while supporting Payroll, Scheduling, and Time Management as part of the broader HTR scope.

Qualifications

Bachelor's degree in Information Systems, CS, HR Technology, Business, or related field.
Three+ years administering SAP SuccessFactors in production.
Ability to configure enterprise apps and manage changes.
Knowledge of hire-to-retire processes and core HR/payroll integrations.
Experience coordinating external support partners or consultants.
Strong analytical, documentation, and stakeholder engagement skills.
Operate as primary internal platform owner with external resources.

Responsibilities

Serve as the primary internal owner for SAP SuccessFactors and Hire-to-Retire applications.
Configure and administer modules: Employee Central, Recruiting, Onboarding, Compensation, Performance & Goals, Learning, Succession & Development.
Coordinate payroll, time, and workforce management configurations with external experts.
Provide production support, incident triage, root-cause analysis, and change management.
Partner with Payroll and HR stakeholders to ensure reliable integrations between core HR, payroll, and time systems.

Skills

SAP SuccessFactors

Stakeholder engagement

Incident triage

Configuration

External partner coordination

Analytical skills

Platform ownership

Education

Bachelor's degree in Information Systems, CS, HR Technology, Business or related field

Job description

Applications Support Group 2; Portland, Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents.

Regular FT, Exempt

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

NOTE:

This hybrid position is based at our headquarters in downtown Portland, Oregon. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work.

Position Summary:

The HR Technology Administrator is the primary internal technology owner for the organization's Hire-to-Retire application portfolio. This role combines hands‑on platform administration with solution ownership, stakeholder engagement, vendor coordination, and continuous improvement of enterprise HR technologies.

The successful candidate will administer and support the SAP SuccessFactors platform, including Employee Central and the Recruiting, Onboarding, Compensation, Performance & Goals, Learning, and Succession & Development modules. The role also supports Employee Central Payroll, Workforce Scheduling, and Time Management. External partners may provide additional capacity or specialized expertise across any area of the Hire-to-Retire portfolio as needed.

This is a technology-centered position. The administrator must be comfortable working directly in enterprise HCM platforms, evaluating system capabilities, configuring solutions, troubleshooting production issues, managing releases, and guiding external technical resources. Strong business partnership skills are essential to understanding stakeholder needs, shaping sustainable solutions, and building trusted relationships across Human Resources.

The role remains accountable for internal platform and solution ownership while directing and coordinating external partners when additional capacity, scalability, or specialized expertise is required.

SuccessFactors & HTR Platform Ownership

Serve as the primary internal owner and administrator of SAP SuccessFactors and related Hire-to-Retire applications.

Configure, maintain, and administer SuccessFactors modules including Employee Central, Recruiting, Onboarding, Compensation, Performance & Goals, Learning, and Succession & Development.

Configure and administer platform capabilities, including workflows, business rules, security design, notifications, templates, organizational structures, and Identity Authentication Service tenant configuration and role management.

Own day-to-day production support, incident triage, root-cause analysis, problem resolution, and coordination of technical escalations.

Monitor platform processes and systems to ensure business services remain available and function as expected.

Maintain application documentation, configuration records, support procedures, operational controls, and knowledge articles.

Support Employee Central Payroll, Workforce Scheduling, and Time Management as part of the broader HTR portfolio.

Coordinate payroll, time, and workforce management configuration and specialized technical changes with external experts as needed.

Partner with Payroll and HR stakeholders to troubleshoot issues, assess impacts, test changes, and maintain reliable integrations between core HR, payroll, time, and downstream systems.

Configure and support Employee Central Payroll schemas, features, and functions, coordinating specialized technical changes with external experts as needed.

Perform and coordinate cyclical HR and payroll activities, including annual benefits open enrollment and payroll year-end processing, W-2 preparation, required configuration, testing, issue resolution, and production support.

Solution Delivery & Continuous Improvement

Evaluate business needs and determine the most effective solution using standard platform capabilities, configuration, integration, automation, or targeted enhancement.

Lead and coordinate functional and technical solution design efforts for enhancements and new capabilities within the HTR portfolio, engaging external specialists as needed.

Coordinate requirements clarification, solution validation, deployment, and post-implementation support while maintaining accountability for solution design and platform outcomes.

Identify opportunities to simplify HR processes, strengthen self-service, improve the employee experience, and reduce manual work through technology.

Maintain and influence the HTR application roadmap, balancing operational stability, enhancement demand, technical debt, compliance needs, and strategic investment.

Participate in projects and organizational changes that require HR technology configuration or deployment support.

Release, Change & Security Management

Lead evaluation and adoption of SuccessFactors release features in partnership with the business, including impact assessment, regression testing, deployment planning, and stakeholder communication.

Plan and coordinate configuration changes across development, test, and production environments in accordance with organizational change management requirements.

Partner with security, integration, data, and broader IT teams to maintain reliable and compliant end-to-end solutions.

Partner with business stakeholders to define, configure, and administer role-based permissions across SuccessFactors applications—including Employee Central, Employee Central Payroll, Learning, and Workforce

Scheduling—to support business needs, privacy, and internal controls.

Support periodic access reviews, audit requests, SOX controls, and resolution of identified issues.

Qualifications:

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, Human Resources Technology, Business, or a related field, or an equivalent combination of education and experience.

Three or more years of experience administering, configuring, implementing, or supporting SAP SuccessFactors, Employee Central or a comparable enterprise core HR/HCM platform in a production environment for a level 2 role. Additional years of experience required for Level 3.

Demonstrated ability to configure enterprise applications, troubleshoot complex production issues, and manage changes through the software lifecycle.

Working knowledge of hire-to-retire processes and the integration of core HR, recruiting, onboarding, talent, learning, time, and payroll capabilities.

Experience coordinating external support partners, implementation consultants, or managed service providers.

Analytical, technical problem-solving, documentation, communication, business partnership, and stakeholder engagement skills.

Ability to operate independently as the primary internal platform owner while building effective stakeholder partnerships and leveraging external technical resources.

Preferred Qualifications

Experience supporting one or more additional SuccessFactors modules, such as Recruiting, Onboarding, Compensation, Performance & Goals, Learning, or Succession & Development.

Experience supporting or configuring SuccessFactors Employee Central Payroll.

Experience with workforce scheduling, time management, attendance, or employee time solutions.

Participation in at least one full lifecycle SuccessFactors implementation, major module deployment, or HR technology transformation.

Knowledge of SuccessFactors integrations, APIs, identity management, data imports, and downstream system dependencies.

Experience with SuccessFactors reporting, analytics, and data governance.

SAP SuccessFactors certification in one or more modules.

Experience supporting a multi-company or multi-affiliate enterprise environment.

What we offer:

Health & Wellness –

Rich health insurance benefits with competitive employer contribution

Free access to an online wellness resources platform

Work Life Balance -

Up to 23 Vacation Days

80 Hours of Sick Time

10 paid holidays and 3 floating holidays

3 weeks paid parental leave

Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.