HRIS Operations Generalist

Baystate Health; Springfield, Northern (MA, KY); On-site; USD 77,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Continuing education support

403b retirement match

Life insurance

Wellbeing programs

Job summary

Baystate Health in Springfield, MA, seeks a collaborative HR Operations Generalist to support the HR Shared Services team across the employee lifecycle. You’ll provide Tier 3 HR Shared Services support, guide on policies, maintain HR data accuracy, and work closely with Payroll, Benefits, and COEs to resolve complex employee questions.

The role emphasizes confidentiality, integrity, and effective communication, with a hybrid on-site schedule at 280 Chestnut St and a minimum three days on-site.

Qualifications

• Associate’s degree required.
• 2–4 years HR Generalist experience with emphasis on HCM/Benefits.
• Strong interpersonal, verbal, and written communication skills.
• Excellent organization and attention to detail.
• Proven ability to manage multiple priorities and meet deadlines.
• Analytical and problem-solving skills.
• Ability to quickly learn and navigate HRIS and HR technology systems.
• Working knowledge of Microsoft Office and HR systems such as HRIS, Kronos, and Workday.
• Ability to handle confidential information with discretion, professionalism, and integrity.
• Thorough knowledge of employment-related laws and regulations.

Responsibilities

• Partner with Shared Services, HR Business Partners, Benefits, Payroll, and COEs to deliver accurate, timely HR services.
• Serve as Tier 3 support for HR Shared Services, managing escalated cases and inquiries and partnering with HRBP/COE for resolution.
• Provide guidance on HR policies, procedures, and processes and communicate new/updated policies.
• Resolve complex employee questions with HRBP, Payroll, Benefits and other HR teams.
• Handle sensitive employee information with confidentiality and integrity.
• Audit Employee Lifecycle processes and HR transactions across hiring, onboarding, transfers, compensation, hours, and changes.
• Review HR data and approvals for accuracy and ensure HRMS entries are timely.
• Understand payroll implications and collaborate with Payroll on paycheck issues.
• Provide onsite support for new-hire visits and Form I-9 completion.
• Provide first-tier Workday support for onboarding, staffing, recruiting, compensation, talent, and time/absence.
• Administer Shared Services tech including ServiceNow and OnBase and participate in HR projects.
• Create and maintain SOPs for consistent HR operations.
• Assist employees/managers with benefits questions; process enrollments and changes; educate HR Ops Specialists.

Skills

Communication

HRIS

Workday

Kronos

Microsoft Office

Confidentiality

Analytical skills

Education

Associate degree

Tools

Workday

Kronos

HRIS

OnBase

ServiceNow

Job description

Baystate Health, a mission-driven academic healthcare system committed to innovation, equity, and workforce excellence, is seeking a collaborative and technology savvy HR Operations Generalist to join our HR Shared Services team in Springfield, MA. The HR Operations Generalist serves as a trusted resource for employees, managers, and HR colleagues while providing advanced HR operational support across the employee lifecycle.

RESPONSIBILITIES

• Reporting to the Manager of HR Technology, Training, and Support, you’ll partner with Shared Services, HR Business Partners, Benefits, Payroll, and Centers of Excellence (COEs) to deliver accurate, timely, and employee-focused HR services.
• Be a Trusted HR Resource: Serve as Tier 3 support for HR Shared Services, managing escalated cases and inquiries and partnering with the appropriate HRBP or Center of Excellence to ensure timely resolution.
• Provide guidance on HR policies, procedures, and processes, helping communicate and implement new or updated policies.
• Partner with HR Business Partners, Payroll, Benefits, and other HR teams to resolve complex employee questions and improve processes.
• Handle sensitive employee information with a high level of professionalism, confidentiality, and integrity.
• Support the Employee Lifecycle Process and audit HR transactions related to hiring, onboarding, transfers, compensation, scheduled hours, and other employee changes.
• Review HR data and required approvals for accuracy and ensure transactions are entered into the HRMS within established timelines.
• Understand the payroll implications of HR transactions and collaborate with Payroll to identify and resolve paycheck-related issues.
• Provide onsite support for new-hire visits, Form I-9 completion, and HR front-desk coverage as needed.
• Bring HR Technology to Life: Provide first-tier Workday support for employees, managers, and HR teams across areas including Onboarding, Staffing, Recruiting, Compensation, Talent, and Time/Absence.
• Serve as a system administrator for Shared Services technology, including ServiceNow and OnBase. Support department ServiceNow coverage and participate in HR technology and process improvement projects.
• Create and maintain Standard Operating Procedures (SOPs) to ensure consistent, efficient HR operations.
• Support Benefits & Employee Education: Assist employees and managers with questions regarding health, dental, vision, disability, life insurance, pension, savings, and reimbursement plans; Process benefit enrollments and changes accurately and efficiently; Maintain strong working relationships with benefit vendors and internal HR partners; Help train and educate HR Operations Specialists and serve as a go-to resource for the HR Support Specialist.

QUALIFICATIONS

• Associate’s degree, required.
• Minimum of 2-4 years of HR Generalist or HR experience with emphasis on HCM/Benefits, required.
• Strong interpersonal, verbal, and written communication skills.
• Excellent organization and attention to detail.
• Proven ability to manage multiple priorities and meet deadlines.
• Analytical and problem-solving skills.
• Ability to quickly learn and navigate HRIS and HR technology systems.
• Working knowledge of Microsoft Office and HR systems such as HRIS, Kronos, and Workday.
• Ability to handle confidential information with discretion, professionalism, and integrity.
• Thorough knowledge of employment-related laws and regulations.

SCHEDULE

Full-time 8:00am-4:30pm

LOCATION

280 Chestnut St. Springfield, MA

Hybrid Opportunity- minimum of 3 days a week on-site, required Candidate must live in MA or CT

ADVANTAGES OF WORKING WITH BAYSTATE

• Excellent Compensation
• High-quality, low-cost medical, dental and vision insurance
• Generous PTO
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of well-being activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

EQUAL EMPLOYMENT OPPORTUNITY

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

ABOUT BAYSTATE HEALTH

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield

PAY RANGES

Minimum - Midpoint - Maximum
$77,064.00 - $88,587.00 - $104,748.00