HRC Case Manager

Hyacinth Foundation; Jersey City (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Hyacinth Foundation is seeking a dedicated Harm Reduction Case Manager to provide community-based services in Hudson County under the supervision of the HRC. The role focuses on case management, outreach to high‑risk populations, and coordination of referrals to medical care and treatment services.

Ideal candidates will have a Bachelor’s degree and 1–3 years in social services, with bilingual English/Spanish abilities and trauma‑informed care knowledge.

Qualifications

• Active listening skills.
• Familiarity with trauma‑informed care approach.
• Knowledge of available services and community resources in North Hudson.
• Bi‑lingual (English and Spanish).

Responsibilities

• Provide HRC Case Management in Hudson County.
• Conduct community outreach, provider education and client recruitment of high‑risk clients in North Hudson.
• Conduct education presentations about Harm Reduction to providers throughout Hudson County.
• Develop available resources in Hudson County.
• Develop clients’ individualized assessments and service plans.
• Refer clients to medical care, substance use treatment and other supportive service needs.
• Establish, maintain and update client case records using approved agency forms and procedures; ensure confidentiality of all records.
• Prepare monthly reports in accordance with agency policies and procedures.
• Maintain and update client information in required reporting systems.
• Attend staff meetings and supervisory conferences; participate in staff training opportunities.

Skills

Active listening

Trauma‑informed care

Knowledge of North Hudson services

Bilingual English/Spanish

Education

Bachelor’s Degree

Job description

General Responsibilities

• Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our clients
• Treats each client as a priority
• Respects each client’s right to quality service, confidentiality, and dignity.
• Works with co‑workers to ensure integration of services
• Displays a welcoming, helpful attitude to clients
• Establishes and maintains personal boundaries in clinical supervision with clients or co‑workers

Position Summary

Under the supervision of the HRC, performs duties relating to Harm Reduction specific community case management and referral services as needed.

Major Duties & Responsibilities

Client Services (70%)

• Provide HRC Case Management in Hudson County
• Conduct community outreach, provider education and client recruitment of high‑risk negative clients, newly diagnosed and out‑of‑care clients in North Hudson
• Conduct education presentations about Harm Reduction to providers throughout Hudson County
• Develop available resources in Hudson County
• Develop clients’ individualized assessments and service plans
• Refer clients to medical care, substance use treatment and other supportive service needs

Reporting / Monitoring (15%)

• Establish, maintain and update client case records using approved agency forms and procedures; ensure confidentiality of all records
• Prepare monthly reports in accordance with agency policies and procedures
• Maintain and update client information in required reporting systems

Hyacinth Representation / Advocacy (10%)

• Attend and participate in staff meetings and supervisory conferences
• Maintain working relationships with other community providers
• Observe established administrative procedures
• Provide written reports and maintain statistics as required
• Represent the agency at community events, meetings and conferences
• Attend and participate in staff training opportunities
• Adhere to Hyacinth policies and procedures, including client confidentiality provisions

Training and Certifications (5%)

• Attend required opioid and harm reduction meetings

Other Duties

• Maintain working relationships with other community providers
• Observe established administrative procedures
• Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required
• Assist with group activities, outreach events and other program informal and formal social events
• An ideal candidate must have flexibility to work nights and some weekends as needed

Required Qualifications

Required Minimum Education: Bachelor’s Degree

Required Years of Related Experience: 1–3 years in social services/community services

Required Knowledge, Skills & Abilities

• Active listening skills
• Familiarity with trauma‑informed care approach
• Knowledge of available services and community resources in North Hudson
• Bi‑lingual (English and Spanish)

People Management Experience: Not required

Preferred Qualifications

Preferred Minimum Education: Bachelor’s degree and one‑year previous office experience; candidates without a degree may be considered if they demonstrate additional years of relevant office systems experience

Preferred Knowledge, Skills & Abilities

• Must be knowledgeable about working with people with active substance use disorders
• Must be culturally competent and sensitive to the varying socio‑cultural factors that contribute to HIV infections and substance use in Hudson County
• Must be able to work non‑traditional hours and days, including late nights and weekends, to reach high‑risk populations

Preferred Related Industry Experience: Grant reporting and data collection experience

Preferred Area of Expertise: Experience working in communities in Hudson County; knowledge of supportive services and community resources

Additional Desired Attributes

• Excellent oral presentation and writing skills
• Expressed commitment to Hyacinth philosophy