HR Workday Coordinator

Dexian; Richmond (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Workday Ops & Testing Specialist, where you'll enhance the recruitment experience through system testing and user support. Collaborate with talented professionals to create effective training materials and improve HR processes. This role offers the chance to engage with diverse teams, tackle challenges head-on, and drive operational efficiency. If you're passionate about HR technology and thrive in a dynamic environment, this is the perfect opportunity to make a significant impact.

Qualifications

• 2+ years of HR operations or recruiting experience.
• Proficiency in Google Suite and JIRA.

Responsibilities

• Perform User Acceptance Testing in Workday and troubleshoot issues.
• Create job aids for recruiters and assist with system inquiries.

Skills

Verbal Communication

Written Communication

Problem Solving

Attention to Detail

Customer Service

Education

Bachelor's Degree in HR or related field

Tools

Workday

Google Suite

Salesforce

JIRA

Job description

As a Senior Workday Ops & Testing Specialist, you will be part of a smart, talented team responsible for partnering with the recruitment organization and our downstream HR partners to continuously improve our recruiter and candidate experience. Workday system testing and troubleshooting for Global Expansion efforts, assisting with recruiting education and development of user-friendly training materials.

We are looking for individuals who excel in a collaborative team environment, have strong verbal and written communication skills, able to manage multiple priorities, can proactively identify and solve problems, and possess the ability to adapt to change quickly.

Responsibilities:

• Utilize our Workday test environments to perform User Acceptance Testing and troubleshoot Workday Recruiting system issues
• Create and maintain job aids to assist recruiters with system steps and procedural guidance
• Participate as a team member in agile pod work to enhance the Workday Recruiting experience
• Monitoring email inquiries sent to the careers and/or recruiting accommodations mailboxes using salesforce
• Provide accurate, complete, and timely responses on a variety of inquiries
• Perform audits and assist with team projects
• Engage with recruiters, candidates, hiring managers or HR partner groups to resolve system issues and coach on appropriate steps/procedures
• Build and maintain relationships with internal clients
• Leverage appropriate communication channels that influence and achieve intended outcomes
• Exhibit a high level of personal ownership, confidentiality, and flexibility
• Help management identify and implement process improvement strategies that enhance the customer experience and/or operational effeciency

Basic Qualifications:

• At least 2 year of recruiting or HR operations experience
• At least 2 year of customer service experience within a corporate environment
• Proficiency with Google Suite
• 1+ years JIRA
• Demonstrated customer service skills, attention to detail and decision-making skills
• Excellent written and verbal communication skills

Preferred Qualifications:

• 2+ year of system administration experience
• 2+ year of Workday Recruiting experience
• Experience Working in an Agile environment
• 1 year of process management experience
• 1 year of Workday Recruiting experience
• Experience with Salesforce

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.