HR Support Center Representative I

Massachusetts General Hospital; Somerville (MA); Remote; USD 40,000 - 55,000; Full time

Job summary

Mass General Brigham is seeking an HR representative to serve as a key point of contact for employees and managers. This role involves handling inquiries about benefits and policies, maintaining records, and providing support on HR processes. Ideal candidates will possess strong communication skills and customer service experience, ensuring exceptional support within a dynamic environment.

Qualifications

• 1-2 years of Customer Service/Call Center experience required.
• Knowledge of HR policies and procedures beneficial.
• Demonstrated problem-solving and organizational skills.

Responsibilities

• Handle HR-related inquiries from employees and managers.
• Update and maintain employee records accurately.
• Investigate and troubleshoot HR-related issues.

Skills

Communication

Problem Solving

Customer Service

Interpersonal Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

HRIS

Microsoft Office

Call Center Software

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for being the primary point of contact for employees and managers, providing timely and accurate information and assistance regarding HR-related inquiries and processes through handling a high volume of calls, emails, and other forms of communication in a professional and customer-focused manner.

Essential Functions

-Handle incoming calls, emails, and other forms of communication from employees and managers regarding HR-related inquiries, such as benefits, policies, procedures, and general HR information.

-Update and maintain employee records in the HRIS (Human Resources Information System) accurately and confidentially.

-Provide guidance and assistance to employees and managers on HR processes and procedures, including onboarding, employee relations, performance management, benefits enrollment, leave administration, and other HR programs.

-Investigate and troubleshoot HR-related issues raised by employees or managers, such as payroll discrepancies, benefits inquiries, and system access problems.

-Maintain accurate and organized documentation of employee inquiries, issues, and resolutions.

-Disseminate HR policies, procedures, and updates to employees and managers.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
yes

Licenses and Credentials

Experience
Customer Service/Call Center Experience 1-2 years required and Human Resources Experience 0-1 year preferred

Knowledge, Skills and Abilities
- Knowledge of HR policies, procedures, and best practices is beneficial.
- Strong communication skills, both written and verbal, with the ability to articulate information clearly and concisely.
- Excellent customer service and interpersonal skills, with a strong focus on providing exceptional support to employees and managers.
- Proficient computer skills, including experience with HRIS or similar systems, Microsoft Office, and call center software.
- Demonstrated problem-solving skills and the ability to think quickly and effectively in a fast-paced environment.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.