HR Sr Generalist

TaskUs; Phoenix, Northern (AZ, KY); Hybrid; USD 73,000 - 109,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

TaskUs seeks a HR Senior Generalist (Level 2) to act as the primary liaison for internal and external workplace investigations, ensuring objectivity and compliance with applicable laws.

You will manage investigations end-to-end, document findings, and collaborate with legal counsel on high-risk matters. Strong communication and HRIS proficiency are essential.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 2–4 years HR experience focusing on Employee Relations or Investigations.
• Knowledge of US Federal and State employment laws.
• Excellent written and verbal communication; neutral, empathetic interviewing.

Responsibilities

• Manage and close employment investigations including harassment, discrimination, retaliation, and workplace misconduct.
• Maintain legally defensible records; prepare comprehensive reports for leadership.
• Apply knowledge of US employment law frameworks; coordinate with legal counsel on high-risk matters.
• Recommend corrective actions and process improvements to prevent recurrences.
• Synthesize investigative findings for senior leadership and ensure closure of issues.

Skills

Employee relations

Investigations

US employment law

Written communication

Neutral interviewing

Education

Bachelor's degree in HR or related field

Tools

HRIS systems

Case management software

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Salary Range

$73,000.00 - $109,000.00 per year.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

• medical, dental, and vision insurance;
• 401(k) with company match;
• paid time off including vacation, sick leave, and holidays.

Application Window

This position is expected to remain open until 11-01-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

The HR Senior Generalist (Level 2), an individual contributor, acts as the main liaison for all internal and external workplace investigations. This role requires the individual to ensure that all employee relations issues, ethics complaints, and internal and external escalations are addressed with meticulous objectivity and thoroughness, while strictly adhering to company policy and all federal, state and local laws.

Key Responsibilities

• End-to-End Investigations: Manage and ensure closure of employment investigations including those related to allegations of harassment, discrimination, retaliation, workplace misconduct and violations of company policy. Also, investigating any reports originating from internal reports, anonymous hotlines, or external regulatory bodies, as appropriate.
• Documentation & Reporting: Maintain precise, legally defensible records of interviews, evidence, and findings. Prepare comprehensive written reports for leadership.
• Legal Alignment and Investigative Integrity: Apply working knowledge of key U.S. employment law frameworks relevant to investigations and outcomes, including Title VII, ADA, ADEA, FMLA, FLSA (as applicable), NLRA considerations, and state/local anti-discrimination and leave laws. Partner with legal counsel on high-risk matters, legal claims, and litigation holds, while maintaining an independent fact-finding role.
• Resolution & Recommendations: Recommend appropriate corrective actions or process improvements to prevent recurrence of issues, identify trends, support consistent application of discipline and remediation, and prevent retaliation.
• Strategic Communication: Expertly synthesize complex investigative findings into concise, high-impact summaries for key stakeholders, including executive leadership. Confidently present neutral, evidence-based conclusions to senior stakeholders, facilitating the leadership response phase by providing actionable insights. Ensure a comprehensive closed-loop process by verifying that systemic issues are addressed, stakeholders are appropriately debriefed, and organizational risks are mitigated.

Minimum Requirements

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience: At least 2–4 years of professional HR experience, with a heavy focus on Employee Relations or Investigations.
• Legal Knowledge: Demonstrable knowledge of US Federal and State employment laws.
• Communication: Exceptional written and verbal communication skills; ability to remain neutral and empathetic during high-stress interviews.
• Technical Skills: Proficiency with HRIS systems and case management software.
• Preferred Qualifications: Professional certification (e.g., SHRM-CP or PHR). Experience representing an employer in responses to the EEOC or Department of Labor.

Location

Remote - TX or AZ

Work Flexibility & Additional Duties

This role demands significant adaptability. Although the main focus is investigations, the scope of responsibilities is subject to change based on the organization's evolving needs. The individual in this position must be prepared to transition to other HR Generalist duties or undertake special projects assigned by leadership. Note that duties, responsibilities, and activities are subject to change at any time, with or without prior notice.

Salary Range

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

• medical, dental, and vision insurance;
• 401(k) with company match;
• paid time off including vacation, sick leave, and holidays.

Application Window

This position is expected to remain open until 11/1. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.