HR Solutions Specialist

US01 Wolfspeed, Inc.; North Carolina; Ibrido; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Wolfspeed in Durham, NC is seeking an HR Solutions Specialist to provide first contact support for accessHR customers, including employees, managers, COEs, and HR Business Partners. This hybrid role requires 2–3 days on-site weekly and travel is not noted.

You will respond to inquiries on HR policies, benefits, payroll and related processes, document interactions, and help improve HR workflows. The team emphasizes diverse collaboration and high-quality customer service.

Competenze

• Four-year degree in HR, Business, Psychology, Sociology or related field.
• Experience with HR shared service center environments preferred.
• Experience with Workday or ServiceNow is a plus.
• Experience in retail or hospitality HR support environment is beneficial.
• Role not eligible for visa sponsorship.
• This position requires commuting to Durham, NC on a hybrid schedule.

Mansioni

• Support interactions via telephone, email, and in-person visits. Enter and track case details in the case management tool and escalate complex inquiries as needed.
• Provide information on HR policies, benefits, payroll, HCM solutions, and employee relations with timely and accurate responses.
• Collaborate with peers and management to meet service levels and quality goals; participate in trainings and special projects.
• Assist in improving HR processes and policies by soliciting input from Business Units and other functions.

Conoscenze

People skills

Diversity collaboration

Night-shift flexibility

Verbal communication

Written communication

Teamwork

Microsoft Outlook

Excel

Word

Hybrid work

Commutable distance

Formazione

Four-year degree in HR, Business, Psychology, Sociology or related field

Strumenti

Workday

ServiceNow

Descrizione del lavoro

At Wolfspeed, we do amazing things in a human way. We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work. Enjoy doing things that people say can't be done? Innovation is at the center of everything we do. Hate red tape? We remove roadblocks instead of creating them. Working parent? We provide childcare assistance and paid parental leave. Student? We offer continuing education assistance. Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.

Who We're Looking For:

Wolfspeed's Human Resources team is seeking applicants for our HR Solutions Specialist position at our Durham, NC site. HR Solutions Specialists provide first point of contact and excellent customer service for accessHR customers including employees, managers, COEs, and HR Business Partners.

This is a hybrid role that requires 2-3 days a week onsite. Relocation assistance is not available for this role.

The Day-to-Day:

Support interactions via telephone, email, other technology, and in-person onsite as needed. Document all customer interactions accurately into the case management tool and elevate complex inquiries for resolution or otherwise instructed by management timely and accurately. Provide accurate information, documentation and clear communication in responding to inquiries concerning a wide variety of HR policies, practices and processes, such as benefits, hiring processes, payroll, HCM solutions, and intake for employee relations on a timely and accurate basis. Work with peers and management to support established service levels and quality goals. May conduct special projects, such as providing training to less experienced accessHR associates. Support other accessHR responsibilities and tasks as needed. Solicit input from Business Units and other functions on how to improve HR processes and identifies ways to improve company policies and procedures to improve the employee experience. Participate in teams and on projects as requested.

This Job Is Right for You If You Have:

• Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities; exceptional listening skills and experience in building personal skills and knowledge.
• Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences, and backgrounds.
• Ability to occasionally shift work schedule to accommodate meetings, trainings or other night-shift events.
• Solid verbal and written communication/customer service skills and ability to communicate clearly and concisely.
• Solid teamworking skills and ability to handle a fast-paced environment.
• Good skills in Microsoft Outlook, Excel, and Word.
• Currently live in a commutable distance from our Durham, NC headquarters as this is a hybrid role that requires 2-3 days a week onsite.
• Relocation assistance is not available for this role.

Preferred Qualifications:

• A four year degree in HR, Business, Psychology, Sociology or a related field is strongly preferred
• Experience with an HR shared service center environment
• Experience with Workday or ServiceNow is a plus
• Experience working with public in retail or hospitality setting
• This role may require additional duties and/or assignments as designated by management.
• This position is not eligible for visa sponsorship by the Company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Wolfspeed is a powerhouse semiconductor company focused on silicon carbide and GaN technologies. After more than thirty years of forging new technology adoption and transformation, our Wolfspeed power and radio frequency (RF) semiconductors are leading the industry through unrivaled expertise and capacity.

If you require an accommodation to complete an online application, please contact accessHR at [phone]