HR Solutions Specialist

Socket.dev; Norfolk (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

ADP is seeking a Human Resources Solution Specialist to serve as the primary point of contact for Comprehensive HR clients, handling service requests for the WorkForce Now HR technology solution. You will ensure client satisfaction while collaborating with Resource Manager, Payroll, Benefits, and vendors to provide seamless support.

In this role, you will educate clients on product value, turn input into recommendations, and thrive in a metrics-driven call center environment with clear

Qualifications

• 2+ years of client and/or service experience.
• College degree is nice but not required; emphasis is on ability to do the job.
• Military experience is recognized and appreciated.

Responsibilities

• Be a Trusted Advisor and Problem Solver for ADP's Comprehensive HR clients.
• Educate clients and provide recommendations leveraging product knowledge.
• Flex, adapt, and prioritize in a structured, metrics-driven call center environment.

Skills

Client service experience

Communication skills

Education

College degree preferred but not required

Job description

ADP is hiring aHuman Resources Solution Specialist.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and work on their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution. You carry the weight of ADP'sservicereputation andclient satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help your clients. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions, and you will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience. Our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport,establishestrust,and shines with professionalism.Over the phoneand in writing, your communication style is clear and easy for our clients to understand andtake actionon. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver.You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.

Educate and Provide Recommendations. You will leverage your ADP productandservices knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Flex and Adapt.You thrive in a structured environment that requires setting priorities, organizingyour day,multi-task,changing direction,and providing promptfollow-up.Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and stayingup-to-dateon ADP and external policy changes.

TO SUCCEED IN THIS ROLE: Required Qualifications

• 2+ years of client and/or service experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above,OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Qualifications

BONUS POINTS FOR THESE: Preferred Qualifications

• Payroll CertificationsincludingFundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belongby joining one of our Business Resource Groupstoconnect globally with networks and allies who share common interests and experiences.
• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backandgenerating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for?