HR Shared Services Manager, Leave, Accommodations & ER

Threadneedle group; Minneapolis (MN); Hybrid; USD 87,000 - 120,000; Full time

Job summary

Ameriprise Financial seeks a HR Shared Services Manager for Leave, Accommodations & ER, operating in a hybrid model in Minneapolis. You will lead the US HR Specialist team, manage Workday and ServiceNow case workflows, and partner with Legal, Benefits and Payroll to deliver compliant leave and accommodation services.

You will coach the team, oversee the third-party leave administrator, and drive governance, process improvements and data accuracy across HRIS and case management systems.

Qualifications

• Minimum 5 years in a related role.
• Experience leading an HR/Leave/Accommodation or ER team within a shared-services model.
• Strong knowledge of US leave of absence and workplace accommodation rules (federal and multi-state).
• Experience with high-volume case delivery, SLAs, escalations and documentation.
• Ability to manage projects and drive HR process improvements.

Responsibilities

• Lead, coach and develop the US HR Specialist team.
• Oversee leave services via the third-party administrator and ensure service quality.
• Manage relationship with the leave administrator and coordinate with employees/managers.
• Coordinate accommodations, return-to-work and complex ER cases.
• Ensure data integrity in Workday and case management systems; drive standardisation and automation.

Skills

HR leadership

Case management

Stakeholder management

Problem solving

Attention to detail

Education

SHRM certification

Tools

Workday

ServiceNow

Job description

## HR Shared Services Manager, Leave, Accommodations & ERApply: Hybrid: Minneapolis, Minnesota: Full time: Posted Today: End Date: November 28, 2026 (30+ days left to apply): R26\\_3804**About Our Company**We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.**Job Description**You will lead a team of HR Specialists delivering high-quality, compliant workplace accommodation, employee relations and leave-related support across the US. Operating within a global shared-services model, the team provides specialist case management and guidance to employees and managers, with a significant focus on workplace accommodations, standard employee relations processes and coordination with the company’s third-party leave administrator. You will be responsible for effective service delivery through Workday (HRIS) and ServiceNow (case management system), including workload management, case quality, service levels, escalations and case risk. You will coach and develop the team, oversee the relationship and service interface with the third-party leave administrator, and act as an escalation point for complex or sensitive cases. You will partner with Employee Relations, Benefits, Legal, HR Business Partners and other stakeholders where specialist input is required. The role will use case data, vendor performance information and operational insights to improve processes, strengthen governance, enhance the employee and manager experience, and drive standardization, automation and continuous improvement.**Key Responsibilities** - Leading, coaching, and developing the US HR Specialist team- Bringing energy, optimism and practical problem-solving to challenges, helping the team maintain momentum through complex cases, competing priorities and change.- Overseeing the delivery of leave services through the company’s third-party leave administrator, including service quality, escalations, case coordination and the employee and manager experience.- Managing the operational relationship with the third-party leave administrator, monitoring service performance and addressing recurring service or process issues.- Ensuring effective coordination between the leave administrator, employees, managers and internal partners where cases involve accommodations, return to work, employee relations or other complex circumstances.- Overseeing workplace accommodation processes, including effective employee and manager communication, case documentation and appropriate escalation.- Overseeing standard ER processes, including attendance, performance, conduct, corrective action and policy interpretation.- Acting as an escalation point for complex, sensitive or higher-risk leave, accommodation and ER cases.- Managing case delivery through ServiceNow, including allocation, aging, SLAs, documentation, case quality and closure.- Monitoring case volumes, trends, and performance metrics, driving improvements and case deflection- Identifying opportunities for case deflection, knowledge improvement, process standardisation and automation.- Ensuring accurate processing and data integrity in Workday- Leading and delivering HR projects and process improvements, including system enhancements and process harmonisation- Partnering with HR Business Partners, Employee Relations, Payroll, Benefits, HRIS, and other stakeholders- Ensuring compliance with local employment requirements across the US, including applicable federal, state and local requirements- Driving continuous improvement, standardisation, and automation of HR processes **Required Qualifications** - Minimum of 5 years in a related role.- An engaging and optimistic leadership style that brings energy to the team, encourages practical problem-solving and helps others see opportunities alongside challenges.- Experience leading an HR, Leave, Accommodations or Employee Relations team within a shared-services, HR service center or centralized case-management model.- Strong practical knowledge of US leave of absence and workplace accommodation processes, including federal and multi-state requirements.- Experience managing standard ER processes and identifying cases requiring specialist or legal escalation.- Proven experience managing high-volume case delivery, including workload allocation, service levels, escalations, documentation and case quality.- Proven experience working in a case management environment managing case lifecycle, SLAs, and escalations- Strong working knowledge of Workday (or similar HRIS)- Proven experience leading projects, process improvements, or HR transformation initiatives- Ability to manage high-volume, case-driven workloads while maintaining quality and compliance- Strong stakeholder management skills across a matrixed, international environment- Excellent problem-solving, organisational, and decision-making skills- High attention to detail, with a strong focus on data accuracy and governance **Preferred Qualifications** - Experience with ServiceNow (or similar advanced case management platforms)- Experience supporting employees across multiple US states.- Experience with FMLA, ADA, PWFA, USERRA, disability-related leave and return-to-work processes.- Experience delivering HR process improvements, technology enhancements or service transformation.- SHRM, HRCI or other relevant HR qualification.- Experience in financial services or another regulated environment. **Visa Sponsorship** Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). **In-Office Collaboration** We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. **Base Pay Salary**The estimated base salary for this role is $87,400 - $120,200 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.**Full-Time/Part-Time**Full time**Exempt/Non-Exempt**Exempt**Job Family Group**Human Capital**Line of Business**HR Human Resources*Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.*